Equipment Service Manager

Overview

Imperial Dade, a leading North American distributor, has an exciting opportunity for an Equipment Service Manager located in Decatur, IL. This position leads and schedules the troubleshooting and repair of mechanical and electrical systems on commercial floor machines (sweepers, scrubbers, buffers, etc.).

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.

Responsibilities

You will:

• Lead and motivate a team of service technicians, fostering a culture of excellence and productivity.

• Oversee the daily operations of the service department, ensuring efficient service delivery and profitability.

• Develop and implement a preventative maintenance (PM) schedule for assigned equipment.

• Utilize electronic systems to complete, track, and file all PM tasks and work orders.

• Maintain accurate and up-to-date service records, including completed work orders and billing submissions.

• Build and maintain strong relationships with customers, equipment manufacturers, and parts suppliers.

• Advocate for customer needs, ensuring satisfaction and loyalty.

• Manage inventory levels by coordinating order placement, slotting, and put-away with designated personnel.

• Secure competitive pricing and availability for parts from vendors.

• Track and manage warranty claims, collaborating with internal teams on parts return processes.

• Organize and maintain equipment files and service manuals for efficient reference.

• Provide copies of requested service manuals to customers.

• Receive customer service requests via phone, fax, and email, scheduling service calls across all Imperial branches.

• Actively participate in training and development opportunities to stay current with industry best practices.

• Willing to perform other duties as assigned by management.

Qualifications

You have:

• High School Diploma, GED, or equivalent technical program certificate.

• Ability to manage multiple tasks simultaneously with minimal supervision, prioritizing effectively to meet deadlines.

• Proven ability to lead and motivate a team towards common goals.

• Strong understanding of complex instructions and procedures, ensuring accurate execution.

• Ability to conduct oneself with professionalism, confidentiality, and competence across diverse situations

• Strong proficiency in utilizing computer software and systems for efficient task completion.

• Excellent written and verbal communication skills

• Bilingual fluency is a plus.

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.