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Equipment Service Manager

Expired Job

Farmer Brothers Company Northlake , IL 60164

Posted 2 months ago

Overview

Farmer Brothers has a great opportunity for an Equipment Services Manager This person has responsibility for Field Service Technicians and the customer satisfaction standards in assigned regions. Provides weekly and/or monthly reports on service technicians productivity and is responsible for reaching set goals. Manages P/L for expenses, reconciliations of fixed asset inventory, revenue billings, internal G/L cost transaction and formal reporting monthly.

Responsibilities

  • Establish par inventory levels for parts and equipment to support the region's customer locations.

  • Control inventory by replenishment guidelines and changing demographics by dispenser type in the field.

  • Hire, develop, and motivate service staff employees.

  • Schedule technical equipment training for all new FSTs and provide technical support and training to all branch personnel as needed.

  • Provide training and support on equipment and programs to help promote sales.

  • Manage, develop, and lead service staff to facilitate an environment where employees are empowered and willing to initiate process improvements within the Service Department.

  • Manage equipment and part inventories to maximize region profits.

  • Ensure all JDE equipment transactions are completed.

  • Ensure that the organization follows all guidelines and policies regarding equipment inspections, reports, safety committee, DOT violations, and vehicle safety.

  • Ensure that all employees are trained, and comply, with Farmer Brothers Co. standards as well as all Human Resource regulations.

  • Manages productivity of 3rd Party Service providers and is responsible for customer satisfaction standards for the region managed. Responsible for holding Service providers accountable for desired results.

  • Must follow all company safety mandates and policies.

  • Other duties as assigned.

Open to candidate living in Chicago, IL or Detroit, MI area

Qualifications

  • High school diploma or GED equivalent required.

  • Must have 5+ years working experience in related field.

  • Previous supervisory experience and/or demonstrated leadership skills.

  • Electrical and plumbing experience preferred.

  • Ability to lift 75 lbs. frequently and 100 lbs. occasionally.

  • Valid driver's license with clean driving record required.

  • Must be able to obtain and maintain DOT certification.

  • Ability to use computer terminal for basic inquiries and updating inventory levels.

  • Experience with JDE a plus.

  • Ability to successfully manage multiple priorities in a fast-paced environment.

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Equipment Service Manager

Expired Job

Farmer Brothers Company