Farmer Brothers Company Northlake , IL 60164
Farmer Brothers has a great opportunity for an Equipment Services Manager This person has responsibility for Field Service Technicians and the customer satisfaction standards in assigned regions. Provides weekly and/or monthly reports on service technicians productivity and is responsible for reaching set goals. Manages P/L for expenses, reconciliations of fixed asset inventory, revenue billings, internal G/L cost transaction and formal reporting monthly.
Establish par inventory levels for parts and equipment to support the region's customer locations.
Control inventory by replenishment guidelines and changing demographics by dispenser type in the field.
Hire, develop, and motivate service staff employees.
Schedule technical equipment training for all new FSTs and provide technical support and training to all branch personnel as needed.
Provide training and support on equipment and programs to help promote sales.
Manage, develop, and lead service staff to facilitate an environment where employees are empowered and willing to initiate process improvements within the Service Department.
Manage equipment and part inventories to maximize region profits.
Ensure all JDE equipment transactions are completed.
Ensure that the organization follows all guidelines and policies regarding equipment inspections, reports, safety committee, DOT violations, and vehicle safety.
Ensure that all employees are trained, and comply, with Farmer Brothers Co. standards as well as all Human Resource regulations.
Manages productivity of 3rd Party Service providers and is responsible for customer satisfaction standards for the region managed. Responsible for holding Service providers accountable for desired results.
Must follow all company safety mandates and policies.
Other duties as assigned.
Open to candidate living in Chicago, IL or Detroit, MI area
High school diploma or GED equivalent required.
Must have 5+ years working experience in related field.
Previous supervisory experience and/or demonstrated leadership skills.
Electrical and plumbing experience preferred.
Ability to lift 75 lbs. frequently and 100 lbs. occasionally.
Valid driver's license with clean driving record required.
Must be able to obtain and maintain DOT certification.
Ability to use computer terminal for basic inquiries and updating inventory levels.
Experience with JDE a plus.
Ability to successfully manage multiple priorities in a fast-paced environment.