Equipment Field Service Technician

Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry's best service to truss manufacturers.  Partnering with our customers, we help to improve their businesses and make them more productive.  We are also a leader in delivering software solutions to homebuilders to increase productivity and profitability.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

Job Description

Alpine is seeking an Equipment Field Service Tech to join our team. The service technician is responsible for installing, troubleshooting, and repairing mechanical equipment; including, but not limited to electronic control panels and related mechanical, electrical or computer equipment, designed and built exclusively by ITW Alpine at the customer's location.

Primary Responsibilities:

• Extensive travel required (60-80%), including weekends, as necessary.

• Installs Alpine equipment at customer sites. Drills holes and bolts metal framework and supports in place. Cuts, drills, and fits brackets, supports, covers, and fixtures from metal sheet, strap or bar stock. Assembles machines, and bolts, welds, rivets, or otherwise fastens them to foundation or other structures. Bolts and screws control panels and assembled operating units to framework. Connects electrical wiring and cables.

• Reads and understands manuals and work instructions.

• Reads proprietary blueprints and schematic drawings to determine work procedures.

• Aligns machines and equipment using proprietary procedures and guidelines.

• Provides onsite service and repairs. Repairs, troubleshoots, calibrates, and lubricates machines and equipment per the instruction manual or work instructions.

• Installs & adjusts computer hardware and software and related operating systems and programs, printers and other electronic equipment, based on specific factory training required for ITW/Alpine Equipment and related proprietary firmware and software.

• Provides customer training on installed equipment. Trains operator to run and maintain equipment. Familiarizes customer with service manual and computer interface. Monitors customer's work to provide guidance and answer questions.

• Works in the office when not traveling, performing all tasks as required to provide customer service. Will take customer orders and perform troubleshooting with customers by phone and online.