EPL Shift Supervisor

WKS Restaurant Group Oildale , CA 93308

Posted 4 months ago

Position Purpose:

To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position.

Placement in the Organization:. Is responsible

Reports to a member of the management team. Supervises hourly restaurant

employees during the shift.

Resonsibilites/Duties/Activites:

  • Directs and establishes priorities for the crewmembers during their shift. Assigns work stations.

  • Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action.

  • Maintains positive employee relations through effective supervision. Ensures a harassment free work environment for all employees and guests during the shift.

  • Fill in for crewmembers during break periods. May cover a work station for all or part of the shift.

  • Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.

  • Completes administrative tasks required on assigned shifts.

  • Prepares product orders when necessary.

  • Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.

  • Orients and trains new crew members. Cross-trains crew members.

  • Is accountable for proper handling of all food products. Ensures that products meet standards.

  • Prevents food shortages, waste, and theft.

  • Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.

  • Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.

  • Ensures that service meets expectations for speed, accuracy and friendliness. Resolves guest complaints on shift. Report significant complaints to General Manager or Assistant Manager.

  • Checks in deliveries.

  • Ensures that shift is run in compliance with company standards and procedures.

Experience/Education/Qualifications

  • At least 18 years old

  • Be able to speak, read, and write English

  • Ability to complete basic math skills

  • Must have a use of personal car; valid driver's license

  • Meet state, county, or municipal regulation pertaining to health and food handling.

  • Must possess basic computer and math skills, including understanding of units of measurement.

  • On last performance evaluation, was rated Exceeds Requirements

  • Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions

Physical Requirements:

  • Extensive standing

  • Exposure to heat, steam, smoke, and cold.

  • Reaching heights of approximately 6 feet and bending to touch the floor

  • Must have high level of mobility/flexibility in space provided.

  • Bending, reaching, and walking.

  • Communicating with customers.

  • Using a computer.

  • Able to lift up to 40 lbs.

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EPL Shift Supervisor

WKS Restaurant Group