EPL Assistant Manager

WKS Restaurant Group Lehi , UT 84043

Posted 3 months ago

Position Purpose:

Manages an assigned shift in a restaurant, responsible for contributing to sales and profit goals, ensuring guest satisfaction, and following company policies.

Placement in the Organization:

Reports to the General Manager.

Responsibilities/Duties/Activities:

  • Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift.

  • Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards.

  • Ensures QSC standards and cost controls are followed, through effective shift management.

  • Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift.

  • Implements new products, programs and procedures according to company expectations, at the direction of the General Manager.

  • Trains and develops employees. Oversees and implements development plans set forth by the General Manager.

  • Opens and closes the restaurant according to El Pollo Loco procedures and standards.

  • Responds to customer complaints and provides guidance to employees to ensure exceptional guest service. Informs General Manager or District Manager of significant guest complaints.

  • At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions.

  • Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers.

  • Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance. May assist in writing crewmember schedules.

  • At the direction of the General Manager, participates in LSM projects and catering.

  • Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests. Accountable for the timely handling and reporting of all accidents to minimize risk.

  • Conducts employee meetings as assigned.

  • Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate.

  • At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination.

  • Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager.

  • Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.

  • Effectively implements WKS-El Pollo Loco's commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift.

Experience/Education/Qualifications:

  • Be at least 18 years old.

  • Must possess a high school degree or equivalent.

  • Be able to speak, read and write English.

  • Must have use of personal car; valid driver's license

  • Meet state, county, or municipal regulation pertaining to health and food handling.

  • Must possess basic computer and math skills, including understanding of units of measurement.

  • Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader.

Physical Requirements:

  • Extensive standing

  • Exposure to heat, steam, smoke, and cold.

  • Must have high level of mobility/flexibility in space provided.

  • Exposure able to work irregular hours and under heavy pressure/stress during busy periods.

  • Bending, reaching, and walking.

  • Using telephone.

  • Communicating with customers.

  • Able to lift up to 40 lbs.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Field Manager

Century Communities

Posted 1 week ago

VIEW JOBS 9/14/2018 12:00:00 AM 2018-12-13T00:00 Essential Duties of the Job: Scheduling Schedule according to the company Scheduling System and ensure all construction activity follows the established critical path and cycle time Understand and maintain the current lead times for trade contractors and suppliers, and provide them with copies of the schedule on a timely basis. Properly schedule and oversee the completion of all designated municipal inspections. Properly schedule and verify the completion of all designated internal quality inspections. Update division construction status reporting information according to established time frames. Ensure all homes are scheduled with a final Quality Inspection prior to the Pre-Occupancy Orientation. Ensure all homes are 100% complete on or before the established Pre-Occupancy Contract Management Review all applicable job-specific information with trade contractors prior to the commencement of work. Provide regular written feedback to the Purchasing Department on trade contractor performance Job Site and Community Management Properly manage the location and appearance of all job site equipment, restrooms, and materials to ensure they do not interfere with marketing efforts and occupied homes. Ensure homes and production sites under construction are maintained in a clean, well-organized, safe and secure manner. Maintain a clean, organized, and accessible field office and construction storage area. Know and enforce all job site rules, regulations, and safety. Customer Relations- Customer Satisfaction Schedule and conduct all formal "points of contact," with the customer, according to the established formats, and promptly follow-up on any outstanding questions or issues. Initiate additional contact with customers according to company requirements. Ensure expectations are being accurately established at all points of contact, using the Homeowner Manual and Company outlines and checklists. Be courteous and present a professional appearance when interacting with customers. Properly document customer concerns and come to a decision and plan of action with the customer within agreed upon time frames. Respond to customer contact within established time frames and document all communication in the homeowner file. Communicate customer satisfaction measurement process to customers. Achieve the company-specified customer satisfaction goals Construction Cost Control Identify and document correctly all variances and determine their cause to ensure future elimination. Monitor job sites continually to identify and correct inefficiencies and waste. Authorize payment only after field verification of quality and 100% completion of work. Resolve any questions or problems regarding invoices and/or payments with the appropriate parties. Adhere to all established policies and procedures for authorization and payment of non-contract work. Materials Management Ensure material deliveries are accurate regarding quality and quantity, and handle any discrepancies on site at the time of delivery or within 48 hours. Ensure the proper delivery and storage of materials to guard against theft, damage, or misuse. Promptly and properly communicate material variances to the Company. Properly document all material returns. Quality Management Review plan accuracy and properly communicate any problems to the Construction Department. Enforce the company quality standards at all times. Ensure adherence to all defect-prevention procedures. Walk all homes under construction daily according to company practices and conduct inspections. Document in homeowner file all inspection checklists. Conduct all quality control inspections in accordance with company requirements. Document in homeowner file all quality inspection checklists. Conduct pre-occupancy orientations on homes and ensure all items are 100% complete and signed off prior to closing. Safety Standards Monitor job sites daily and address apparent safety issues immediately. Hold job site safety meetings with contractors as determined by the Company. Other Duties Complete all established paperwork, reports, and files in accordance with the company format and timeframes. Present a professional image in accordance with company appearance standards. Maintain a high level of ethics and integrity in all dealings. Maintain a personal time management system to facilitate organization and efficiency. Attend and pass all required training programs (management and technical) Demonstrate good judgment and decision-making skills. Financial Authority Responsible for monitoring construction cost within house budgets. Approval authority for purchases and contracts up to budgeted cost Field Purchase Order approval up to $500 Supervisory Responsibility Responsible for planning and directing work and appraising performance. Makes recommendations to the Area Construction Manager and Sr. Field Manager on promotions/transfers, salary actions, hiring, disciplinary discussions, and terminations. Working Conditions Works outside in extreme weather conditions, requires walking, climbing, standing and/or sitting for long periods. May require heavy lifting using appropriate safety equipment. Requires the use of safety glasses and boots. Knowledge/Skills and Experience * 0-2 years' experience in residential or multi-family construction * Knowledge of the issues of mold and mold remediation * Understand residential construction concepts and practices * Knowledge of all applicable codes * Ability to read, analyze and interpret blueprints and financial reports * Experience managing the activities of direct reports * Analyze problems and recommend solutions * Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community * Ability to maintain effective working relationships with customers, contracted agencies and workers, other employees, supervisory personnel Century Communities Lehi UT

EPL Assistant Manager

WKS Restaurant Group