Epiccare Ambulatory/Healthy Planet - Application Spec/Sr/Call Back

Carolinas Healthcare System Charlotte , NC 28201

Posted 2 months ago

Job Req ID: 275061

Position Number: 00170172

Employment Type: Full Time

Shift: Variable/On Call

Shift Details: M-F, 1st Shift

Standard Hours: 40.00

Department Name: IAS Navicent Proj Mgmt Office

Location: CHS Corporate Operations

Location Details: Charlotte, NC or Macon, GA

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit carolinashealthcare.org/AtriumHealth

Job Summary

The Principal Trainer will serve as the primary contact in the development and delivery for training of the EpicCare Ambulatory/Healthy Planet application.They support all aspects of end user training in their respective EpicCare Ambulatory/Healthy Planet module. The Principal Trainer will develop and maintain course curriculum, training materials, and conduct classroom training for the EpicCare Ambulatory/Healthy Planetmodule.

Essential Functions

  • Master both the respective Epic EpicCare Ambulatory/Healthy Planet module and the relevant operational workflows

  • Develop and maintain Epic course curriculum along with all training materials for the respective Epic application.

  • Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials.

  • Build, test, and maintain the training environment.

  • Ensure all classroom training and related training materials adhere to current NavicentHealthpolicies and procedures.

  • Conduct training for all new and existing staff utilizing Epic in preparation for system activation.

  • Teach additional credentialed trainers/analysts who will assist with classroom training for end users. This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall Epic system knowledge.

  • Lead training efforts stemming from software upgrades and updates. Coordinate closely with system analysts in order to develop proper training in consideration of all end usersroles to ensure effective training in advance of software updates and new version releases.

  • Provide hands on support to system end users with learned application knowledge and documentproject issues.

  • Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.

  • Maintain customer service orientation and responsiveness

  • Communicate effectively with project leadership, team members, and customers

Physical Requirements

Must be able to lift objects that weigh up to 35 lbs. This position is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Due to project requirements, overtime will be required, as needed.

Education, Experience and Certifications

High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration, or related field preferred. Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred.

At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Atrium Health is an EOE/AA Employer


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VIEW JOBS 12/21/2019 12:00:00 AM 2020-03-20T00:00 The Principal Trainer will serve as the primary contact in the development and delivery for training of the EpicCare Ambulatory/Healthy Planet application.They support all aspects of end user training in their respective EpicCare Ambulatory/Healthy Planet module. The Principal Trainer will develop and maintain course curriculum, training materials, and conduct classroom training for the EpicCare Ambulatory/Healthy Planetmodule. Essential Functions * Master both the respective Epic EpicCare Ambulatory/Healthy Planet module and the relevant operational workflows * Develop and maintain Epic course curriculum along with all training materials for the respective Epic application. * Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials. * Build, test, and maintain the training environment. * Ensure all classroom training and related training materials adhere to current NavicentHealthpolicies and procedures. * Conduct training for all new and existing staff utilizing Epic in preparation for system activation. * Teach additional credentialed trainers/analysts who will assist with classroom training for end users. This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall Epic system knowledge. * Lead training efforts stemming from software upgrades and updates. Coordinate closely with system analysts in order to develop proper training in consideration of all end users'roles to ensure effective training in advance of software updates and new version releases. * Provide hands on support to system end users with learned application knowledge and documentproject issues. * Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment. * Maintain customer service orientation and responsiveness * Communicate effectively with project leadership, team members, and customers Physical Requirements Must be able to lift objects that weigh up to 35 lbs. This position is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Due to project requirements, overtime will be required, as needed. Education, Experience and Certifications High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration, or related field preferred. Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred. At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations. As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve. Posting Notes: Not Applicable Atrium Health is an EOE/AA Employer Nearest Major Market: Charlotte Job Segment: Medical, EMR, Curriculum, Information Systems, Computer Science, Healthcare, Education, Technology Atrium Health Charlotte NC

Epiccare Ambulatory/Healthy Planet - Application Spec/Sr/Call Back

Carolinas Healthcare System