Epic Systems Analyst I - Resolute (Pb)

Overview

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.

• $5,250 Tuition Reimbursement per year.

• 40 hours paid volunteer time off.

• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact

• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

• 401(k) Match

• Profit-sharing program

Responsibilities

Are you ready to challenge the expected to deliver the extraordinary?

The Epic Systems Analyst I supports, troubleshoots, and resolves daily operational issues/requests from end users leveraging our Epic applications. The Epic Systems Analyst I works with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record. While Epic Systems Analyst I positions are primarily focused on system maintenance, they will also actively participate in projects with guidance from more senior members of the Epic team.

The Journeys and Adventures that Await

• I&T support of 1 to 2 Epic modules and other related applications

• 70% of time dedicated to daily operational support and quarterly system updates

• 10% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization

• Participates in additional projects as assigned by supervisor

• Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction.

• Collaborates with customers, vendors and other IT professionals to meet challenges and coordinate resources to achieve quality outcomes

• Escalates problems and concerns to supervisors

• Develops how-to documentation and workflows for end-users and fellow team members

• Provides on-call support

• Expected to pursue Epic certification in assigned modules within six months of hire

Qualifications

The Experiences You Bring

EDUCATION and / or CERTIFICATION/LICENSURE:

• Bachelor's Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE:

• Previous experience in an IT development or healthcare operational support role

• Applications experience in either an application support or implementation role

• Healthcare experience a plus but not required

PHYSICAL AND MENTAL DEMANDS:

• Activities involve primarily sitting for prolonged periods of time with extensive work using computer keyboard and monitor.

• Ability to process information and communicate data clearly and succinctly.