Epic Reporting Analyst - Concord, CA (On-Site)

This position is on-site in our Concord,CA Administrative Office.

Planned Parenthood Northern California (PPNorCal) is seeking an EPIC Reporting Analyst in our Concord Administrative Office. This role is full-time, 40 hours per week, on-site. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with 4% employer match.

SUMMARY

The Epic Reporting Analyst reports to the VP of IT. They collaborate with the Analytics team, EHR team, and Clinical Operations leadership team to understand their business operations, processes, and user needs. The Epic Reporting Analyst has the ability to communicate with operational users and properly translate workflow data needs into quality analytics solutions. They serve as the SME for all Epic reporting including building and maintaining dashboards and any assigned tickets/issues. Working with cross-functional teams, the Epic Reporting Analyst participates in review of current workflows and informational goals and will properly translate them into quality analytics solutions that will meet the clinical needs. The Epic Reporting Analyst will be responsible for the design and development of Epic-based reporting utilizing Reporting Workbench, Slicer Dicer and other Epic reporting tools. They will also be responsible for troubleshooting existing reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Collaborates with Clinical Operations and the EHR team to develop detailed requirement specifications, implementation, enhancement, and estimated work effort

• Independently fulfilling reporting and analytical requests from end users

• Troubleshoots and problem-solving of reporting and analytics tools

• Conceptualize, design, and conduct new processes for internal and external data customers by data visualization and reporting.

• Displays creativity and critical thinking in solving problems and the ability to quickly comprehend new processes

• Set up standardized self-service and subscription-based clinical reports to support clinical and operational leaders' oversight.

• Managing assigned tasks related to reporting, data, and analytics issues, maintaining a high standard of service for all end-user requests

• Provides updates for and participates as needed in weekly status calls with customers that include review of requests processed, pending requests, and issues resolved.

• Deliver accurate and complete information under strict deadlines.

• Active participation in the advancement of PPNorCal's Diversity, Equity, and Inclusion commitment.

• Perform any other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Demonstrates professionalism, respect, and accountability for proper performance of assigned duties, and to the principles of the organization's Mission and Values Statement. Provides a level of leadership and communication for the department that is consistent with the expectations of the organization.

Basic Qualifications:

• Bachelor's degree in Informatics, Business Analytics, Information Systems, or 5 years equivalent combination of education and experience.
• 3+ years Epic reporting experience with Reporting Workbench, Slicer Dicer and Cogito

Preferred Qualifications

• 3+ years of Health care Operations or Informatics (clinical, business, or education)
• Epic certifications in Epic Clarity and Epic Cogito

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have strong technical skills including PC and Microsoft Office Suite, and intermediate level skills in Excel.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for health care operations and patient treatment.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Applicants must be located in the Bay Area to be considered for this position.

• Ability to work with a fast-paced analytical team.

• Demonstrated proficiency in Electronic Practice Management (EPM) and Electronic Health Records (EHR).

• Professional, customer-service oriented attitude and demeanor.

• Excellent organizational and time management skills, strong attention to detail, high regard for accuracy and quality work.

• Effective and creative problem-solver with strong initiative and excellent follow-through.

• Excellent communication and critical thinking and problem-solving skills.

• Ability to work well under pressure and successfully meet deadlines.

• Commitment to quality health care.

Pay Range: Planned Parenthood Northern California (PPNorCal) supports California's new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The pay range for this position is: $95,000 - $100,000 annualized salary.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.