Epic Application Analyst For Wisdom Dental

Position Summary:

UTHealth Houston is looking for an Epic Wisdom Application Analyst to come to work with our dental clinics and our School of Dentistry. These practices have not yet deployed the use of Epic, so this will be a chance to assist with a go-live and help implement the Wisdom software module for our dental professionals. This expansion of our ambulatory environment using Epic is an exciting opportunity.

You will be responsible for the ongoing design, build, testing, validation, and support of the Wisdom module across the healthcare system. This analyst works with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and aid in the planning and execution of project plans. You will also work with end users to help communicate improvements needed for business processes and contribute directly to the success of the UTHealth mission from a technological, clinical, administrative, and financial perspective.

Typical experience should include:

• Utilize in-depth knowledge of Epic master files to build and configure the Epic Wisdom module.

• Experience with Epic SmartForms, SmartTools, and Dashboards.

• Experience with the Data Courier process, creating tickets, and tracking builds moved to TST & PRD.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with other Epic Application teams

This person will need to be certified in Wisdom through Epic or have several certifications and extensive experience with this module. It is a remote position, but we prefer candidates living in Texas. We are a State of Texas Agency and have excellent benefits.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees

• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)

• The longer you stay, the more vacation you'll accrue!

• Longevity Pay (Monthly payments after two years of service)

• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' well-being is important to us. We offer work/life services such as...

• Free financial and legal counseling

• Free mental health counseling services

• Gym membership discounts and access to wellness programs

• Other employee discounts include entertainment, car rentals, cell phones, etc.

• Resources for child and elder care

• Plus, many more!

Position Key Accountabilities:

1.Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s), and how they integrate with other applications.

2.Works cohesively with stakeholders to provide system support, including analysis, build, and testing of requested changes and analysis of new functionality of applications.

3.Reviews, builds, tests, and implements new functionality via System Upgrades and Special Updates.

4.Works and manages multiple tasks independently.

5.Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines mitigation plan for resolution with minimal guidance.

6.Develop and document internal procedures to use in conjunction with Epic applications.

7.Meets build deadlines as communicated by the Application Director.

8.Develop and maintain system documentation to enable ongoing support and maintenance of the Epic system.

9.Assists the Application Director in developing build timelines and project plans as communicated by leadership.

10. Performs unit testing of application configurations and builds in appropriate non-production environments to identify defects and create resolution plans accordingly.

11. Participates in the creation of relevant and meaningful test scripts for application, integrated, and end-user acceptance testing.

12. Performs testing in a structured manner, follows any defined test scripts, and documents results.

13. Performs unit testing of application configurations and builds in appropriate non-production environments and identifies issues and potential solutions.

14. Follows established guidelines for system change control.

15. Creates and maintains documentation for change management, including cost estimation, project documentation, communication, and training plans.

16. Collaborates across teams to ensure process design, interface development, testing, and end-user training are performed to quality standards.

17. Independently performs basic project management activities to develop and implement system changes and small to medium projects.

18. Develops applications specific reports; provides technical specification and assistance to report developers as needed.

19. Performs other duties as assigned.

Certification/Skills:

• Superior oral and written communication skills, including specific skills of presentation and effective communication of complex subjects to non-technical groups.

• Superior customer relation skills, including leading and participating in group sessions and reaching consensus.

• Familiarity with project lifecycle and project management methodologies for software management.

• Ability to plan and manage projects of various sizes, their tasks, dependencies, team members, other resources, and timelines.

• The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design relative systems and programs that cross department/divisional lines.

APPLICANTS MUST BE CERTIFIED IN THE EPIC WISDOM MODULE OR HAVE ENOUGH EXPERIENCE TO BE CERTIFIED WITHIN 30 TO 60 DAYS OF HIRE.

Minimum Education:

Bachelor's degree in computer science, business or a related discipline; equivalent years of related experience in health care or information technology will be considered in lieu of degree.

Minimum Experience:

Four (4) years of experience in a healthcare-related field is required. One (1) year of experience supporting one or more Epic modules is required, and experience with Wisdom is preferred. Large scale health care systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.