Epic Analyst, Home Health & Hospice Billing/Charging

Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization's culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

Functions as an information systems management consultant to senior management, department management, and use stakeholders developing and demonstrating a basic level of understanding of operational workflow analysis and systems design.

Develops and demonstrates basic Epic system build capabilities and can independently complete assigned build tasks.

Develops and demonstrates an understanding of the Epic testing process, including basic script development, execution, error identification and correction, and completion processes.

Understands and routinely complies with established Departmental and Epic change control process and procedures.

Completes assigned system maintenance tasks in a timely and accurate manner, escalating related issues.

Demonstrates a developing and basic level of system documentation capabilities.

Understands and routinely complies with established Departmental and Epic ITSM/ITIL service and support processes including but not limited to issue, problem, asset, and time accounting management process and procedures.

Demonstrates developing and basic system trouble-shooting and diagnostic capabilities for assigned areas of support.

Completes assigned work is a timely, efficient, and effective manner for primary areas of responsibility. Begins to demonstrate the potential to complete more complex and advanced individual work and understand enterprise system workflows and system considerations and requirements.

Works collaboratively with group / team members and begins to develop collaborative work relationships with others in the department.

Collaborates with Senior Manager Information Systems and Team Lead for assigned applications regularly on incident and request prioritization and execution with fellow Senior Analysts and System Analysts.

Supports Visiting Nurse Association of Cape Cod billing department with Epic applications with cross coverage to non-Epic applications within the team.

Develops and enhances a basic business relationship with operational stakeholders and super-users, demonstrating a developing and basic understanding of operational workflows and system requirements.

Fulfills On-Call responsibilities as assigned.

Performs and completes other duties as assigned.

Effective verbal and written communication with peers, departmental staff, and operational stakeholders and super users.

Foundational basic level combination of technical, analytical, and customer service skills.

Developing and basic business and systems analyst skills in workflow design, performance improvement, and healthcare or related operations.

Ability to work independently and exercise independent judgement.

Ability to complete assigned work in a timely and efficient manner.

Critical thinking and basic problem-solving skills.

Initiative and proactive follow-up skills.

Basic and developing understanding of Information Technology Service Management (ITSM) including change control, and issue and problem management.

May require some guidance and direction to complete more complex or advanced components of duties and responsibilities.

Basic and developing understanding of Microsoft Office applications used for communication, documentation, planning, and coordination (Outlook, Word, Excel, PowerPoint, Visio, Skype/Teams).

High School graduate or equivalent

Must possess or achieve relevant Epic certifications within first year of employment: Resolute Hospital Billing Administration including Single Billing Office, Home Health Administration, Hospice Administration.

Additional Epic certifications preferred: Resolute Hospital Billing Claims, Resolute Hospital Billing Electronic Remittance, Charge Router, Resolute Hospital Billing Charging Administration

2 years of relevant experience: Information Technology, business analyst, operational super user