Epic Ambulatory Analyst - Telecommute

Unitedhealth Group Inc. Franklin , TN 37064

Posted 2 months ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

Exceptional candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to EpicCare Ambulatory

  • Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements

  • Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases

  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs

  • Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers

  • Develop, support and maintain all required system design and build documents and other system documentation

  • Perform daily monitoring of applications in production use

  • Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Ambulatory workflow

  • Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required

  • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented

  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software

  • Work with trainers to develop and maintain application specific training curriculum and materials

  • Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users

  • Adhere to organization standards for system configuration and change control

  • Develop solid relationships with end user communities, customers and business partners

  • Facilitate communication with stakeholders from initial requirements to final implementation

  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Degree e.g. Associate, Bachelor, Master

  • 2+ years of healthcare experience

  • Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow

Preferred Qualifications:

  • Active / current Epic certification in at least one area; Ambulatory, Care Everywhere, Mychart, Beacon, orders and 2+ years of Epic Experience or a minimum of 5 years direct client experience

  • Experience in department build, and implementing community connect locations

  • Proficiency with Excel, Visio, PowerPoint and SharePoint

  • Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills

  • Reside in greater Nashville, TN or willing to relocate to Nashville

Key Competencies:

  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

  • In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications

  • Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams

  • Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills

  • Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems

  • Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: EPIC, Analyst, Analysis, Healthcare, Advisory, Telecommute, Remote, Work From Home, Telecommuter

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Epic Patient Access Lead Telecommute

Unitedhealth Group Inc.

Posted 2 days ago

VIEW JOBS 10/23/2021 12:00:00 AM 2022-01-21T00:00 Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) The Optum Epic Enterprise Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: * Supervise Epic application design, development, maintenance activities of applications under direct purview * Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently * Serve as a mentor, resource, and primary advisor for all direct reports * Provide Epic product function, design, build, and testing expertise and experience for Epic Patient Access applications * Lead working sessions with client to identify and develop solutions for complex workflows * Document build specifications, team processes and complex workflows * Provide support to staff during Go-Lives and Dress Rehearsals as needed * Travel to client site(s) as needed as well as travel to central command center to provide collaborative Go-Live support * Serve as Subject Matter Expert for project scoping, technical design, and process improvement. * Support multiple competing projects simultaneously, defining, delegating and managing build deliverables for themselves and other analysts as needed * Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements * Work closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows * Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases * Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc. * Establish team goals and monitor progress toward goals * Serve as a subject matter expert for Epic Patient Access modules and workflows * Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs * Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions * Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required * Configure and build visit types, workqueues, registration forms, referral templates, and provider records * Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented * Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software * Work with trainers to develop and maintain application specific training curriculum and materials * Adhere to organization standards for system configuration and change control * Develop strong relationships with end user communities, customers and business partners * Attend, participate in, and contribute to meetings throughout the facility * Facilitate communication with stakeholders from initial requirements to final implementation * Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * Degree (eg Associate, Bachelor, Master) or 4+ years healthcare experience * 4+ years Epic application experience including Epic project experience * Active / current Epic certification in at least two areas; Cadence, Prelude, Grand Central, Eligibility OR Referrals * Obtained two current Epic certifications including one in Cadence or Prelude * Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges * Subject matter expert in Epic Patient Access modules and workflows * Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges * Solid healthcare domain knowledge such as patient flow, scheduling, registration, authorization, or eligibility or other support functions in a healthcare organization * Proficiency with MS Excel, Visio, PowerPoint and SharePoint * Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows * Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint * Ability to travel * Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Preferred Qualifications: * Masters degree in Business Administration, Health Administration, Data Science or Healthcare * Scheduling and Registration experience and certifications * Certification in Service Management, Project Management, or Business Analysis * Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation Key Competencies: * Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities * In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications * Develops and implements performance improvement initiatives aimed at improving end user service, operating costs, group functions & productivity * Demonstrate the ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills * Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems * Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Colorado, Connecticut or Nevada Residents Only: The Salary range for Colorado residents is $79,700 to $142,600. The Salary range for Connecticut/Nevada residents is $87.900 to $156,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Epic Patient Access Lead, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote Unitedhealth Group Inc. Franklin TN

Epic Ambulatory Analyst - Telecommute

Unitedhealth Group Inc.