Epic Amb Clin Support II - Administrative Support Building - Full-Time

Kettering Medical Center Network Miamisburg , OH 45343

Posted 4 months ago

Preferred Qualifications
121022: Epic Ambulatory Support Specialist II

Does the statement "improve People, Process, and Technologyin that order" resonate with you? Are you looking to make a difference in the lives of the communities we serve by transforming the healthcare experience through innovative healthcare solutions?

The KHN Information Systems Division will offer opportunities for you to apply your expertise to proven business frameworks that deliver value to the organization and beyond; in a highly trustworthy, innovative, caring, competent and collaborative environment.


The Epic Ambulatory Support Specialist II position duties include, but are not limited to the following:

  • Support an easy, seamless transition of practice applications and office processes to Epic.

  • Builds confidence of practice staff in their ability to use Epic effectively before, during, and after Epic implementation.

  • Serves as primary point of contact on Epic implementation and optimization.

  • Provides follow up to physician practices, and other members of Information Systems teams.

  • Primary point of contact for Electronic Medical Record IS related issues to the physician practices.

  • Communicates project schedules and timelines to practices (Implementation process).

  • Clarifies and resolves Epic workflow issues and questions with staff.

  • Helps to plan and coordinate standard Epic training and support for physicians and practice staff based on their roles, practice specialty, and Epic functionality.

  • Provides at the elbow support during and after go-live.

  • Receives and resolves issues through service desk tickets.


  • Associate's degree and/or 5 years equivalent Ambulatory office experience and/or similar healthcare environment experience.

  • Epic certification or proficiency required.

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Epic Amb Clin Support II - Administrative Support Building - Full-Time

Kettering Medical Center Network