Executive Office of Elder Affairs (EOEA) Assisted Living Certification Specialist
EOEA is seeking a qualified, skilled, and motivated candidate to fill the Certification Specialist position within EOEA's Assisted Living Certification Unit. The Certification Specialist is part of a team whose primary responsibility is to monitor the ongoing operation of all currently certified Assisted Living Residences (ALRs) in MA in accordance with the Assisted Living regulations (651CMR 12.00). The work responsibilities require extensive travel statewide to conduct onsite compliance inspections at the ALRs which include the review of employee and resident files and ALR operating policies and procedures to ensure resident safety and security in accordance with state regulations. Other responsibilities of the position include: issuing a formal notice of compliance review findings; reviewing corrective action plans submitted by ALRs; reviewing and following up on reported incidents, complaints, and grievances; conducting in-depth investigations when warranted; responding to inquiries from the consumer and industry representatives; and working collaboratively with agency staff at EOEA and other Executive Office of Health and Human Service agencies when required.
Duties and Responsibilities:
Prepare for and conduct a minimum of two onsite biennial re-certification compliance reviews per week.
Prepare all written correspondence after the completion of the site visit process outlining the findings and required corrective actions.
Evaluate corrective action plans submitted for meeting acceptable standards of compliance prior to recertification.
Conduct investigations of submitted incident reports, complaints and allegations of non-compliance.
Process through to completion all assigned projects associated with all notification requirements as outlined in the regulations and prepare and maintain content on the Assisted Living page of the EOEA website.
Respond to inquiries received from EOEA staff and associated public programs, consumers, Residents and industry.
Must be willing to travel statewide to conduct the onsite compliance reviews.
Must possess a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state may be required.
Knowledge of the continuum of elder care programs and services including long term care and assisted living.
Knowledge and experience in program compliance and/or provider audits.
Ability to understand, apply and explain pertinent laws, rules, regulations, policies and procedures.
Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence conveying compliance requirements.
Ability to gather information by examining records and documents and by questioning individuals in accordance with established procedures for compliance reviews and investigations.
Ability to work independently and collaboratively.
Ability to manage time and set priorities.
Excellent written and oral communication skills.
Proficiency in Microsoft Excel, Word, and PowerPoint; knowledge of Dynamics and Access is a plus.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*
II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
State Of Massachusetts