Job Overview & Responsibilities
The Senior Incident Manager will have extensive experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed.
10+ years of experience and a B.S. and M.S. degree. BS degree can be substituted with an additional 4 years of related experience. MS degree can be substituted with an additional 2 years of related experience.
5+ years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager
5+ years of experience with working with incident management tools such as BMC Remedy
5+ years engineering experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
5+ years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA)
5+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation, integration, testing and support of distributed applications
Excellent communication skills: experience working with technical and functional resources; experience presenting information to client / senior leadership
Excellent problem solving skills: proven ability to resolve issues and explain complex problems
Why work at Mythics?
Because at Mythics, YOU count! At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values of Respect Empathy Excellence Fun (REEF). Our REEF values are the foundation of everything we do.
Comprehensive Health, Dental, and Vision plans available for you and your family
Premier 401k retirement plan with corporate matching and a 529 college saving plan
Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
Generous PTO bank and paid holidays
Tuition reimbursement for continuing education
Engaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month)
Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives
Community Service activities and charitable giving programs
Our GREEN approach tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices
Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It's a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.
Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form. Please contact firstname.lastname@example.org to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the "EEO is the Law" Poster here.