Responsible for directing and supervising Housekeeping, Laundry, and Janitorial Services within the Community Operations (Maintenance) Department, including but not limited to: recruitment, programming, scheduling, ordering supplies, maintaining inventory, managing Environmental Services associates, and training. Reports directly to the Community Operations Director.
Responsible for overall department operations to ensure operations are effective and efficient including timely and effective resolution of all issues and problems; ensure effective organization through appropriate delegation of duties; establish and maintain formal systems of accountability through effective structure.
Direct and manage the operation of the Housekeeping, Laundry, and Janitorial divisions within the campus.
Supervise, monitor and report emergency call system operations and issues to management and appropriate staff.
Supervise, monitor, evaluate and provide direction to direct reports. Provide professional growth and development; develop and communicate goals and objectives; monitor and provide constructive feedback; conduct annual performance evaluations.
Assist resident members, families and associates with Housekeeping, Laundry, and Janitorial concerns and issues.
Supervise personnel and administer policies and procedures for Housekeeping, Laundry, and Janitorial associates.
Review copies of routine inspection reports and take corrective actions as needed.
Supervise the training of associates on proper chemical handling and storage.
Detect, correct or report hazardous conditions that have a possibility of causing accidents or injuries to resident members or others.
Direct and coordinate the identifications and use of sub-contractors for needed services.
Plan and conduct in-service training as required by community policy and state regulations.
Supervise the monitoring of personal laundry for cleanliness, handling and compliance.
Supervise the ordering of supplies and chemicals
Ensure sufficient inventory according to state requirements and to accomplish daily work.
Ensure that utility storage rooms are in order and equipment is in proper working condition.
Supervise the schedule for cleaning and routine maintenance of service delivery areas.
Develop and ensure standards and procedures for sanitation, and safety in operations.
Develop and monitor procedures for energy conservation and efficient and utilities.
Ensure operation of all electrical, plumbing, and laundry equipment. Coordinate repair or replacement as necessary.
Ensure buildings are maintained in compliance with all regulatory requirements and supervise/perform preventative maintenance as necessary.
Participate in annual budget process, manage department budget effectively, and approve expenditures. Manage department resources to insure they are used efficiently and appropriately.
Responsible for maintaining accurate business records including all financial transactions, collection of accounts receivable, and accounts payable.
Assist, guide, and lead in associate selection, review, evaluation and termination.
Approve all department hiring and termination decisions.
Conduct regular associate meetings.
Timely respond to staff and resident member concerns or complaints; communicate results; investigate reported incidents and complete incident reports immediately.
Attend community events as needed and/or directed.
Develop emerging leadership through professional growth and development.
Work successfully as a part of a team and be responsible for developing then maintaining strong working relationships with co-workers.
Travel as needed to monitor, assess and help develop programs.
Assist staff as needed to provide assistance to residents and support to facility operations.
Detect, correct or report situations that have a possibility of causing accidents or injuries to residents or others.
Observe and report resident member symptoms or behavioral changes to Director of Nursing immediately.
Ensure that all supervised associates are heeded in proper presentation of Ventana.
Maintain all equipment in accordance with Ventana by Buckner policies.
Attend and participate in management meetings and in-service trainings as required; plan and facilitate meetings and trainings as required.
Accurately and timely prepare letters, memos, spreadsheets and/or other correspondence.
Promptly answer phones, take messages and respond to requests for information. Create accurate documentation.
Perform general office tasks as required.
Perform special assignments, projects, and other duties as required.
POSITION EXPERIENCE and ABILITIES:
Requires in-depth understanding of a comprehensive field of knowledge. Involves ability to define problems, draw conclusions and make decisions dealing with abstract variables. This field of knowledge is normally associated with extensive work experience in a related field. High School Diploma (or G.E.D.) required; Associate degree or certification in a related field preferred. Requires a minimum 3 years successful experience in maintenance, housekeeping/laundry, with years in supervisory/management a plus.
Requires proficient ability to speak, read and write English. Bilingual or multi-lingual abilities a plus.
Requires proficient working knowledge of normal operating states of plumbing and electrical systems; heating and air conditioning systems; kitchen and laundry equipment and fixtures.
Requires proficient ability to adjust and operate electric-powered equipment; ability to work with hand tools.
Requires ability to speak clearly and make self understood effectively in face to face interactions; articulate with accuracy to speak on the phone.
Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
Requires knowledge of the laws and regulations governing the environmental services department of the facility and employees.
Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
Requires ability to perform tasks with due consideration for residents in vicinity and ability to operate and work with other employees.
Requires proficient ability to plan, administer, and report budgets.
Proficient working knowledge of budgetary management and development of policies and procedures required.
Requires ability to provide strategic and logistical planning and facilitate meetings and trainings as required.
Requires ability to effectively manage personnel; requires administrative skills to include but not limited to staff selection, development, motivation, scheduling, and evaluation.
Requires ability to travel to various geographic locations and some overnight stays semi-annually.
Requires ability to maintain confidentiality.
Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required.
Requires commitment to Christian principles and teachings both professionally and personally.
Requires ability to use up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or 20 pounds continuously to move objects.
Requires ability to walk, stand and sit, sometimes for prolonged periods of time. Requires ability to grasp, pull, push, carry or otherwise manipulate objects.
Requires sufficient good health to properly discharge duties. Associates shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.
What are the benefits offered to you and your family? Take a look!
Medical Insurance: Buckner Gold Health Plan HDHP with a health savings account component managed by BCBSTX utilizing the Blue Choice PPO Network
Online access to plan information, claims and Customer Service
Access to Virtual Doctor Visits through MDLive
Well On Target Fitness Program
Benefits Advisor let BCBSTX help you save money and find the lowest cost in-network provider in your area for certain procedures
Blue365 online access to financial health, fitness, healthy eating, lifestyle, personal care and wellness information/products/services
Health Savings Account: administered by HSA Bank, Buckner will contribute up to $500 per calendar year for eligible Gold Plan members (benefit limitations apply)
Pharmacy Benefits: provided through the CVS Caremark network of pharmacies
Dental Insurance: Buckner Dental Plan PPO plan utilizing the Dental Blue Network though BCBSTX
Flexible Spending Account Program: administered by HSA Bank, set aside tax-free dollars to help with out of pocket healthcare and dependent care costs
Medical Healthcare FSA cannot be enrolled in the Gold Plan
Limited Medical Healthcare FSA for Gold Plan participants only, benefits limited to dental, vision and preventive care only
Dependent Care for care of a dependent child up to age 13, disabled dependent 13 and older or eldercare
Vision Care Insurance: EyeMed Vision Care utilizing the Select Network of providers
Group Term Life and AD&D: provided by Buckner and administered through Dearborn National. 1x your annual salary each benefit
Voluntary Term Life and Disability: administered through Dearborn National
Voluntary Employee, Spouse and Child Life
Dependent Life Insurance
Short Term Disability
Long Term Disability
403(b) Retirement Savings Plan: provided through Fidelity Investments
Time Away from Work Benefit Programs:
Paid Time Off Program
Floating Holiday Program
Family and Medical Leave of Absence
Jury Duty and Court Appearances
Unpaid Leave of Absence
The 5Star Fun Plan Benefit: encourages employees to spread good cheer to their co-workers and residents creating a happy, healthy environment for all!