Upgrade Inc. Phoenix , AZ 85002
Posted 1 week ago
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
Our Verifications team is hiring for Entry Level Underwriters to join our New Accounts team. We are looking for detailed oriented individuals to assist our customers with the loan application process. Our Entry Level Underwriter are responsible for the accurate review, processing and decisioning of applicant loans. In this position, you would spend your day reviewing financial and identifying documents, assisting applicants over the phone, gather additional documents and following up with applicants to verify financial information to decision the loan application. This is a dynamic role partnering with our customers to provide a best in class experience.
Pay:
What You'll Do:
Maintain high quality while processing large numbers of personal consumer loan applications
Provide excellent customer service to inbound and outbound calls
Answer customer service request via an internal communication system
Be an expert on our product and processes
Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
Review financial documents submitted by the borrower
Verify and calculate customer income
Detect suspicious and fraudulent loan applications
Meet and/or exceed production, quality, and customer service goals
What We Look For:
1+ years of experience in banking, financial services and/or related industry
Previous contact center experience
College degree preferred
Ability to calculate financial information accurately
Strong problem solving and analytical skills
High level of integrity
Team oriented mindset
Ability to thrive in a changing and fast-paced environment
Excellent verbal and written communication skills
Detail oriented
Proficient with Google Workspace: Gmail, Sheets, Docs
Nice to Have:
What We Offer You:
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
#LI-Onsite
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade Inc.