You are a problem-solver that takes on any challenge. You have a curiosity to learn how things work, and excellent written and verbal communication skills to help others understand your discoveries. While you thrive in a fast-paced, innovative environment, you provide great customer service and make every interaction a positive, personalized experience.
Does this sound like you?
If it does, you may be our next Support Agent.
As a Support Agent with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a Real Estate agents using our electronic contracting and document management software, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI's comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businessesfrom property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.
Passion for customer service
Strong organization, time management and problem solving skills
Basic understanding of computer applications and software
Outstanding interpersonal and professional communication skills
Previous experience in a call center or customer service role helpful, but not required
MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1400 team members to support our clients and their unique needs!