Entry Level Salesforce System Administrator

Company Description

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes.

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com.

Job Description

Job Summary: We are seeking an Entry Level Salesforce System Administrator to maintain our Salesforce environment for all departments and help drive our expansive growth. You will play a pivotal role in supporting the organization's Salesforce platform and streamlining business processes. The role covers several Salesforce clouds, including service, sales, and marketing, and requires the completion of entry/beginner-level tasks within each cloud.

Primary Responsibilities:

• Collaborate with other platform administrators and the SFDC lead to continually evolve customer engagement and support.

• Manage Salesforce user access, security, roles, profiles, and permission sets.

• Perform mass uploads and updates via Data Loader.

• Understand and perform basic Salesforce Administration tasks.

• Maintain and develop thorough documentation of Salesforce configurations, processes, and templates.

• Collaborate with stakeholders, understand business needs, resolve requests, and communicate status through our Jira ticketing system.

• Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions.

• Assist with data management to improve quality and cleanliness.

• Proactively provide insights to internal employees and ELT/SLT team members by managing and developing dashboards.

• Manage the key linkages between SFDC and other integrated platforms.

• Evaluate and recommend new ways technology can improve inner departmental communication and customer-facing tools.

• Onboard new companies into the existing technology stack.

• Oversee training and adoption of all therapy brands system processes.

Qualifications

• Salesforce administrator certification

• 3+ years of Salesforce experience

• Experience with Service, Sales, and Marketing Clouds

• Experience with Experience Cloud and customer portal management

• Experience with Outreach, Conga CLM, and CPQ is a plus

• Strong project management and organizational skills

• Ability to communicate clearly and concisely, both orally and in writing

• Detail-oriented, with a track record for driving project timelines/deliverables to completion

• Ability to thrive in a fast-paced, high-growth environment with changing priorities

• Strong attention to detail and a passion for meeting deadlines

• Experience with Healthcare a plus, strong consideration given to experience with Therapy ERP/CRM technology

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate-apply today and let's explore the exciting possibilities together!

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.

While we have outlined some key qualities we typically seek, it is essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they are not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate - apply today and let's explore the exciting possibilities together!

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.