Entry Level Retail Customer Service - Growing Firm!

AMG Maumee , OH 43537

Posted 7 months ago

Job Description

Customer Service Positions- Full paid training

AMG is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face with our clients (we are NOT a call center). Customer service in person is by far much more effective and the clients LOVE IT!

Management and growth is our main focus, as customer service is a tool for growth.

Tasks and Responsibilities of a Customer Service Representative

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

AMG cross-trains all employees within leadership development which includes:

  • Interviewing
  • Sales and marketing training fundamentals
  • Team building and mentoring
  • Entry level marketing and sales consulting

Benefits & Our Culture

The management & marketing team at AMG offers an environment where our employees ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.

Fun, team building environment

Travel Opportunities

Leadership workshops & development

Financial management, business management, time management

Philanthropy events a chance to give back to the community

Recognition for top performers

Advancement to management based on performance

Job Requirements

  • Positive Attitude
  • Excellent Communication Skills
  • Ability to Multi-Task
  • Enjoys working in Fast-Paced environment
  • Reliable
  • Motivated
  • Leadership Qualities
  • Professional Appearance
  • High School Diploma or GED
  • All qualified applicants will be required to submit to a criminal background check


What we offer:

  • Paid Training
  • Salary & bonuses
  • Plenty of room for advancement
  • Fast paced & Exciting working environment
  • Travel opportunities

Our focus is the development of our future managers so they can expand our company as well as reach their full potential in work and LIFE.

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Entry Level Retail Customer Service - Growing Firm!

AMG