OVERVIEW: The Entry Level Technician is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments.
Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.
Service Advisor-gain critical knowledge of customer service, work order management, time card entry, importance of documentation, etc. by shadowing a senior Service Advisor.
Sales-gain understanding of the processes associated with the sales and delivery of new boats.
Interface on daily basis with lead technician and riggers to ensure proper acclimation to role.
Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
Set up and participate in boat shows and other off-site promotional events.
Maintain a professional and clean workspace for customer viewing.
KEY RESULTS AREAS:
Internal and external customer satisfaction and enthusiasm
Accurate level of service-done right the first time
100% pride in work; always supplying a complete and "0" defect product to the customer.
Maintain minimum production and accuracy standards
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled