Entry Level Manager (PT 3Rd Key Team Lead) @ Harley-Davidson I-Drive

Orlando Harley-Davidson Bartlett , NH 03812

Posted 2 weeks ago

Job Title.................................... General Merchandise Team Leader

Department............................... General Merchandise Department

Supervisor................................. General Merchandise Store Manager

Pay Class/FLSA Status............ Hourly/Non-Exempt

Summary Description

Manage daily operations in GM location/Department. Result's driven, by way of maintaining an appealing retail environment and ensuring a well-trained team committed to delivering "excellence in customer service", building lasting customer relationships.

Key Results Areas

  • General Merchandise Daily Operations and Labor Controls

  • Recruitment, Training and Development of Hourly Employees

  • Retail Environment and Customer Service

  • Implementations of Promotions & Event set-up

Major Duties and Responsibilities
1.Oversee and Direct Operations of General Merchandise Location

  • Grow the volume of General Merchandise sales

  • Maintain labor objectives

  • Maintains quality service by establishing and enforcing organization standards

  • Protects employees and customers by providing a safe and clean store environment

  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise

  • Prepares reports for daily business needs or as assigned by Store Manager

  • Communicate regularly with the Store Manager regarding

  • Product Style Options

  • Product Availability
    2.Recruitment, Training and Development of Employees

  • Participates in interviews with Store Manager of eligible candidates

  • Ensure General Merchandise personnel are adequately trained to meet daily business needs

  • Completes store operational requirements by setting daily assignments for employees; following up on work results

  • Trains store staff by reviewing and studying sales training and product information materials
    3.Inventory Management

  • Manage and process all receipts of incoming inventory, ensuring accuracy

  • Maintain assortment representation

  • Maintain sufficient quantities of stock through floor replenishment to support demand and acceptable inventory turn

  • Performs periodic cycle counts

  • Participates in periodic physical inventory of all merchandise (counts, reports, etc.)
    4.Retail Environment and Customer Service

  • Provide excellent customer service to all of the store and/or dealership's customers

  • Greet customers immediately, in a courteous and friendly manner

  • Demonstrate the ability to work with several customers at one time while maintaining individual customer satisfaction

  • Handle telephone transactions quickly, and courteously

  • Point out any current sales, specials, or new merchandise to customers

  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase

  • Handle customer complaints reasonably, showing empathy, a positive attitude and demonstrate our shared values and commitment to success to do the right thing at the right time to deliver exception customer service

  • Become proficient in current POS System

  • Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor

  • Ensure Retail environment for General Merchandise Location/department is well merchandise, displays clean, well dusted and appealing to customers

  • Secures merchandise by implementing security systems and measures

  • Implements all business promotions
    5.Other Duties

  • As Assigned

Supervisory Responsibilities Sales Associates

Commitments

  • Treat all employees and customers fairly, courteously, and with respect

  • Demonstrate superior customer service behavior for all personnel by maintaining positive relationships with customer, suppliers, sub-contractors, employees and General manager and owner(s)

  • Be prompt and available for flexible scheduling

  • Demonstrate professionalism in providing customer service

  • Present an up-beat, friendly, outgoing personality to customers; no matter what the situation

  • Use integrity in all business dealings

  • Safety - Ride Safe and create a safe work environment

Qualifications & Job Requirements

  • Experience with retail sales

  • Preferred knowledge and experience with Harley Davidson General Merchandise or other product sold by dealership, or demonstrate the ability to quickly learn

  • Friendly, outgoing personality; must demonstrate ability to get along with broad customer base

  • Schooling or experience in retail sales, food and beverage or hospitality

  • Experience with Point-of-Sale systems (POS) or the ability to quickly learn

  • Must be available to work weekends

Physical Demands

  • Must have the ability to stand and work the sales floor for extended periods during scheduled shift

  • Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise

Working Conditions

  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events
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VIEW JOBS 3/25/2019 12:00:00 AM 2019-06-23T00:00 Job Title.................................... General Merchandise Team Leader Department............................... General Merchandise Department Supervisor................................. General Merchandise Store Manager Pay Class/FLSA Status............ Hourly/Non-Exempt Summary Description Manage daily operations in GM location/Department. Result's driven, by way of maintaining an appealing retail environment and ensuring a well-trained team committed to delivering "excellence in customer service", building lasting customer relationships. Key Results Areas * General Merchandise Daily Operations and Labor Controls * Recruitment, Training and Development of Hourly Employees * Retail Environment and Customer Service * Implementations of Promotions & Event set-up Major Duties and Responsibilities 1. Oversee and Direct Operations of General Merchandise Location * Grow the volume of General Merchandise sales * Maintain labor objectives * Maintains quality service by establishing and enforcing organization standards * Protects employees and customers by providing a safe and clean store environment * Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise * Prepares reports for daily business needs or as assigned by Store Manager * Communicate regularly with the Store Manager regarding * Product Style Options * Product Availability 2. Recruitment, Training and Development of Employees * Participates in interviews with Store Manager of eligible candidates * Ensure General Merchandise personnel are adequately trained to meet daily business needs * Completes store operational requirements by setting daily assignments for employees; following up on work results * Trains store staff by reviewing and studying sales training and product information materials 3. Inventory Management * Manage and process all receipts of incoming inventory, ensuring accuracy * Maintain assortment representation * Maintain sufficient quantities of stock through floor replenishment to support demand and acceptable inventory turn * Performs periodic cycle counts * Participates in periodic physical inventory of all merchandise (counts, reports, etc.) 4. Retail Environment and Customer Service * Provide excellent customer service to all of the store and/or dealership's customers * Greet customers immediately, in a courteous and friendly manner * Demonstrate the ability to work with several customers at one time while maintaining individual customer satisfaction * Handle telephone transactions quickly, and courteously * Point out any current sales, specials, or new merchandise to customers * Assist customers with their selection of merchandise and offer additional product that compliments the purchase * Handle customer complaints reasonably, showing empathy, a positive attitude and demonstrate our shared values and commitment to success to do the right thing at the right time to deliver exception customer service * Become proficient in current POS System * Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor * Ensure Retail environment for General Merchandise Location/department is well merchandise, displays clean, well dusted and appealing to customers * Secures merchandise by implementing security systems and measures * Implements all business promotions 5. Other Duties * As Assigned Supervisory Responsibilities – Sales Associates Commitments * Treat all employees and customers fairly, courteously, and with respect * Demonstrate superior customer service behavior for all personnel by maintaining positive relationships with customer, suppliers, sub-contractors, employees and General manager and owner(s) * Be prompt and available for flexible scheduling * Demonstrate professionalism in providing customer service * Present an up-beat, friendly, outgoing personality to customers; no matter what the situation * Use integrity in all business dealings * Safety - Ride Safe and create a safe work environment Qualifications & Job Requirements * Experience with retail sales * Preferred knowledge and experience with Harley Davidson General Merchandise or other product sold by dealership, or demonstrate the ability to quickly learn * Friendly, outgoing personality; must demonstrate ability to get along with broad customer base * Schooling or experience in retail sales, food and beverage or hospitality * Experience with Point-of-Sale systems (POS) or the ability to quickly learn * Must be available to work weekends Physical Demands * Must have the ability to stand and work the sales floor for extended periods during scheduled shift * Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise Working Conditions * Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events Orlando Harley-Davidson Bartlett NH

Entry Level Manager (PT 3Rd Key Team Lead) @ Harley-Davidson I-Drive

Orlando Harley-Davidson