Entry Level IT Support Specialist

Vartek Cincinnati , OH 45201

Posted 1 month ago

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Description

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

  • Provide on-site desktop support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.

  • Support, monitor, test, and troubleshoot network problems.

  • Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.

  • Provide backup support for workstation analysis, network administration and network security.

  • Assist in defining network and desktop environment policies, procedures and standards.

  • Document break/fix activities in online ticketing system.

  • Provide excellent customer service.

  • Attend school board meetings, as required.

  • Perform other duties as assigned.

Travel

N/A

Work Schedule

Monday-Friday

Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Supervisory Responsibilities

N/A

Requirements

Education/Experience

Associate's degree required; bachelor's degree preferred

Certifications

A+ certification preferred

Valid driver's license; must adhere to company driving policy

Physical Requirements

Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

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Entry Level IT Support Specialist

Vartek