To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.
Provide on-site desktop support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.
Support, monitor, test, and troubleshoot network problems.
Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
Provide backup support for workstation analysis, network administration and network security.
Assist in defining network and desktop environment policies, procedures and standards.
Document break/fix activities in online ticketing system.
Provide excellent customer service.
Attend school board meetings, as required.
Perform other duties as assigned.
Varies with client hours; normally one hour prior to start of school day until one hour after end of school day
Associate's degree required; bachelor's degree preferred
A+ certification preferred
Valid driver's license; must adhere to company driving policy
Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds