Provides local and remote operations support to internal and external PPD clients on network, voice, and other communications systems that cannot be resolved through the Service Desk. Provides first level network and communications technology hardware and software assessment and resolution of issues.
Responds to end users requests on voice and network issues.
Works with vendors to maintain and troubleshoot service applications.
Sets up and maintains communications systems for new and existing end users.
Performs other specific communications duties as defined by working practices such as connecting and configuring communication equipment.
Education and Experience:
Knowledge, Skills and Abilities:
Good communication and interpersonal skills
Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively
Good English and grammar skills
Good computer skills, proficient in MS Word, Excel, Powerpoint, etc.
PPD is an affirmative actionemployer that values diversity as a strength and fosters an environment ofmutual respect. PPD provides equal employment opportunities withoutregard to age, race, color, pregnancy, national origin, religion, sex, gender identity,sexual orientation, disability, veteran status or other status within any otherprotected group.