Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Entry Level - Help Desk - Oakridge

Expired Job

Transamerica Technology Services Oak Ridge , TN 37830

Posted 4 months ago

Entry level opportunity for a help desk specialist. This contract for hire position will provide first-line technical support for account administration, server and network status, operating systems, local and remote network connectivity, and a wide variety of proprietary and off-the-shelf computer applications.
Education and Experience:
High School diploma or GED
One year of call center/help desk experience or equivalent demonstrated technical abilities

Basic Qualifications

  • The successful candidate will be able to demonstrate the following:
    Comprehensive knowledge in the use of personal computer
    Experience in desktop and networking support
    Excellent customer service and team-oriented skills
    Ability to communicate clearly and accurately via telephone, email, or person-to-person moderately complex technical information, and compose professional correspondence and reports.
    Ability to demonstrate sound troubleshooting skills and follow the majority of problems through to resolution
    Solid understanding of IT concepts and help desk software required
    Proven ability using and supporting pertinent software applications such as:
    Required Experience
    Microsoft Windows XP and 7
    Microsoft Office 2007 and later
    Microsoft Exchange-based email
    Remote access software

Preference is given to candidates with the following :

Associates degree in IT-related field
Two years of help desk experience with personal computer hardware and
software in a corporate network environment
Good understanding and basic experience with Microsoft Active Directory
Account administration using Microsoft Windows XP and 7
Experience with any of the following is a plus:
Symantec Endpoint Protection and Antivirus
Remedy Action Request System
VPN client software (e.g., Juniper, Cisco, Nortel, or proprietary)
Web-based application development and support
Database development or support (e.g., SQL)

The help desk provides coverage Monday through Friday, from 6:00 AM to 8:00 PM. Candidate must be flexible regarding work hours to meet those requirements.

Skills:
Windows, XP, 7, Exchange, call center, Active Directory, Remedy
Permanent
6 mos

  • CFH
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Help Desk Agent Mid Level

Saic

Posted 2 months ago

VIEW JOBS 10/21/2018 12:00:00 AM 2019-01-19T00:00 Help Desk Agent Mid level (Job Number:441138) Description: JOB DESCRIPTION: This position provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online. Follows all company and department documented policies and procedures. Identifies, diagnoses isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation. Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more. May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and any troubleshooting performed. Maintains and updates records in the Incident Management system. This is a shift work position in a 24x7x365 environment requiring flexibility in work hours. Position Responsibilities: * Provide triage of inbound requests via phone, email, web, and chat * Act as customer facing point of contact to IT Support to supported users * Create detailed tickets in the IT SMS * Provide basic troubleshooting across a broad range of services using SOPs, and the Knowledge Base. * Fulfill standard Service Requests * Accurately Escalate Incidents that cannot be resolved by Tier 1 to higher Tiers * Perform account maintenance tasks including, but not limited to, user account provisioning. * Provide second level technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, incident entry via incident management tool and problem management and root cause analysis process * Improve quality of service delivery and provide value added customer services. Ensure project schedules and performance requirements are met. * Interact daily with supervisors and/or functional peer groups and customers Qualifications: TYPICAL EDUCATION AND EXPERIENCE: * AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification. CLEARANCE REQUIREMENT: * Must be a US Citizen and possess a US "Public Trust" clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance. REQUIRED EDUCATION AND EXPERIENCE: * High school diploma or GED and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred. * Proven hardware/software troubleshooting experience * Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chat * Demonstrated commitment and ability to provide excellent customer service * Ability to work well with all teammates in a fast-paced SLA driven environment * Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively * Understanding of IT concepts/practices and experience with common service desk software. * Proven ability to think and troubleshoot logically and act decisively in critical situations * Experience supporting Microsoft Office and Windows OS in an enterprise environment * Experience with account administration and password resets in a Microsoft Active Directory environment DESIRED EDUCATION AND EXPERIENCE: * 2+ years of experience in computer hardware/software support * ITIL Certification * Familiarity with government IT environment and administrative processes * Technical certifications such as A+, N+, MCP, MCSE, CCNA * Strong working knowledge of Windows 7, IE 8 and higher, Google applications, VPN software, VDI, and other commonly used commercial products SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability Job Posting: Oct 18, 2018, 11:27:10 AM Primary Location: United States-TN-OAK RIDGE Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Teleworking: No Travel: None Shift: Day Job Schedule: Full-time Saic Oak Ridge TN

Entry Level - Help Desk - Oakridge

Expired Job

Transamerica Technology Services