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Entry Level - Help Desk - Oakridge

Expired Job

Transamerica Technology Services Oak Ridge , TN 37830

Posted 4 months ago

Entry level opportunity for a help desk specialist. This contract for hire position will provide first-line technical support for account administration, server and network status, operating systems, local and remote network connectivity, and a wide variety of proprietary and off-the-shelf computer applications.
Education and Experience:
High School diploma or GED
One year of call center/help desk experience or equivalent demonstrated technical abilities

Basic Qualifications

  • The successful candidate will be able to demonstrate the following:
    Comprehensive knowledge in the use of personal computer
    Experience in desktop and networking support
    Excellent customer service and team-oriented skills
    Ability to communicate clearly and accurately via telephone, email, or person-to-person moderately complex technical information, and compose professional correspondence and reports.
    Ability to demonstrate sound troubleshooting skills and follow the majority of problems through to resolution
    Solid understanding of IT concepts and help desk software required
    Proven ability using and supporting pertinent software applications such as:
    Required Experience
    Microsoft Windows XP and 7
    Microsoft Office 2007 and later
    Microsoft Exchange-based email
    Remote access software

Preference is given to candidates with the following :

Associates degree in IT-related field
Two years of help desk experience with personal computer hardware and
software in a corporate network environment
Good understanding and basic experience with Microsoft Active Directory
Account administration using Microsoft Windows XP and 7
Experience with any of the following is a plus:
Symantec Endpoint Protection and Antivirus
Remedy Action Request System
VPN client software (e.g., Juniper, Cisco, Nortel, or proprietary)
Web-based application development and support
Database development or support (e.g., SQL)

The help desk provides coverage Monday through Friday, from 6:00 AM to 8:00 PM. Candidate must be flexible regarding work hours to meet those requirements.

Windows, XP, 7, Exchange, call center, Active Directory, Remedy
6 mos

  • CFH
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Entry Level - Help Desk - Oakridge

Expired Job

Transamerica Technology Services