Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for an Entry Level Deduction & Credit Analyst in our Mason, Ohio headquarters location.
In this position, the successful candidate will perform the following job responsibilities:
Perform analysis, with minimal supervision, of credit requests submitted by customers to determine validity and accuracy.
Process credit requests in a timely manner and in accordance with established departmental and company procedures.
Quickly identify and review material ($1,000 or greater) credit requests/chargebacks to ensure they are resolved in a timely manner.
Coordinate product returns to designated Clopay facilities, while ensuring that credit is not issued until such returns have been properly verified.
Communicate with both internal and external customers in resolving outstanding credit requests in a timely manner.
Ensure that all credits are approved in accordance with established authorization levels.
Ensure that all "approved credits" are properly documented so as to ensure that duplicate credits are not issued and Sarbanes-Oxley requirements are met.
For those credit requests that are denied, coordinate re-billing and collection with the applicable Senior Credit Analyst.
Assist Clopay sales personnel in monitoring outstanding credit request submitted by customers in need of supporting documentation, etc.
Assist Credit Manager in identifying drivers/root cause associated with chargebacks received, and communicating those drivers to applicable areas.