Entertainment Coordinator Special Events

Marriott International Oxon Hill , MD 20750

Posted 4 weeks ago

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities.

As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change?

Take the initiative. Enjoy the Rewards.

Job Summary

Develop creative content for entertainment offerings and coordinate all entertainment experiences (i.e.ICE!, SummerFest, etc.) and activities. Check the status of operation, lighting, AV, cleanliness, system operation and correct any aesthetic deficiencies.

Follow through with training guidelines to support the direction of Special Events Manager and Assistant Managers. Monitor and assist with training for all Special Events employees. Learn and operate software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.). Resolve financial, inventory, numeric discrepancies.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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Maintains integrity of Conference Coordinator program within the property and across the brand. Communicates standards, departmental policies and procedures to promote positive working relationships with all operational departments. Supports the discovery process between the primary Conference Coordinator and Conference Planning team including hot buttons, tight turns and other critical performance factors. Reviews group resumes to gain an understanding of client expectations and verifies focus on the delivery by the Coordinator team. Provides support to Conference Management leadership in regards to staffing, budgeting, forecasting, strategic planning and expense control. Attends planning visits, pre-convention meetings, welcome receptions and necessary tie-down meetings. Actively promotes the Conference Coordinator program. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 5 years' experience in the event management, food and beverage, or related professional area. OR * Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years' experience in Catering management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Conference Operations * Provides leadership and support to Conference Coordinator team. * Interacts with all clients and Conference Coordinator team on a daily basis to verify meeting planner satisfaction. * Manages the performance of the Conference Coordinator team. Handles for recruitment, training, development and career planning. * Maintains integrity of Conference Coordinator program within the property and across the brand. Communicates standards, departmental policies and procedures to promote positive working relationships with all operational departments. * Supports the discovery process between the primary Conference Coordinator and Conference Planning team including hot buttons, tight turns and other critical performance factors. * Reviews group resumes to gain an understanding of client expectations and verifies focus on the delivery by the Coordinator team. * Provides support to Conference Management leadership in regards to staffing, budgeting, forecasting, strategic planning and expense control. * Attends planning visits, pre-convention meetings, welcome receptions and necessary tie-down meetings. * Actively promotes the Conference Coordinator program. * Understands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction. * Adheres to and reinforces all standards, policies, and procedures. * Manages departmental inventories and maintains equipment. * Assists team in developing lasting relationships with groups to retain business and increase growth. * Manages department controllable expenses to achieve or exceed budgeted goals. Promoting and Providing Exceptional Customer Service * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels. * Responds to and handles guest problems and complaints. * Empowers employees to provide excellent customer service. * Verifies employees understand expectations and parameters. * Strives to improve service performance. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Reviews comment cards and guest satisfaction results with employees. Managing and Conducting Human Resources Activities * Interviews, selects and trains employees. * Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status. * Provides for the safety and security of the employees or the property. * Monitors employee attendance and records absences/tardiness. * Helps direct supervisors to achieve their own development goals. * Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Oxon Hill MD

Entertainment Coordinator Special Events

Marriott International