Enterprise Systems Engineer

Position

The Enterprise Systems Engineer, full-time and exempt from union representation and reports directly to the Director of Information Technology. The Enterprise Systems Engineer (ESE) is responsible for effective provisioning, configuration, operation, optimization, and maintenance of virtual systems hardware, software, and related infrastructure for the college's virtual environment. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that all college virtual hardware, operating systems, software systems, and related procedures adhere to industry best practices, RTC values and goals, and regulatory requirements, enabling staff, faculty, and students.

The pay range for this exempt position is $100,000 to $106,000 annually, and subject to receive the 5.8 COLA increase in July 2024.The priority consideration date is May 10th but will remain open until filled.

Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.

As an Achieving the Dream and an Aspen Institute top 10 finalist in Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve. Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its faculty and staff. The students that we serve come from a variety of backgrounds and are over 60% of color. We strongly encourage members of historically minoritized groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.

Key Responsibilities / Essential Functions Include

Systems Engineering/Provisioning

• Engineering of ESE-related solutions for various project and operational needs.

• Provisionnew / rebuild existing virtual servers and configure hardware (virtual), peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

• Install and configure systems to support RTC infrastructure applications.

• Provision and maintain all Azure based Windows and storage, such as Operating System, device drivers, and firmware.

• Responsible for Identity and Access Management, including SSO, and ADFS.

• Management of Microsoft Key Management Servers.

• Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale.

Operations and Support

• Lead by example as a team player, providing input, guidance, and assistance whenever possible to enhance the departments' collective ability to manage its goals and service delivery objectives.

• Exercise discretion, sensitivity, and appropriate confidentiality with respect to IT domain administration and policy enforcement; including security incident response, and the identification of existing or potential security gaps.

• Repair and recover from hardware or software failures and coordinate and communicate with impacted areas.

• Perform regular security monitoring to identify any possible intrusions.

• Perform/Maintain daily, weekly, and monthly backup operations for college virtual environment(s), ensuring all required file systems and system data are successfully backed up to the appropriate media in the cloud.

• Set up, change, and delete Users and Groups as required to control access to system resources. Set up file permissions as required, controlling access to specific files and directories.

• Provide Tier III/other support requests from various constituencies. Investigate, analyze, and troubleshoot issues to resolution.

• Supports the division in controlling expenses; provides input for budgeting infrastructure needs.

• Responds to all requests according to departmental standards.

Maintenance

• Communicate planned maintenance activities within College Technology Services in advance: include relevant details, rollback options, anticipated results, and potential end-user impacts.

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Test changes comprehensively so that revisits are minimal; reviews all work for accuracy before submission.

• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

• Upgrade and configure system software that supports RTC infrastructure applications and other Management applications per project or operational needs.

• Advises Manager of potential problems, requirements for expanded services, and status of current systems on an ongoing basis.

• Provide management with performance and measurement statistics for planning and reporting purposes.

• Maintain operational, configuration, or other procedures.

• Maintain data center environmental and monitoring equipment.

Professional Development

• Maintain knowledge/skills in server administration, storage area networks, database administration and security best practices, tools, and procedures through active participation in seminars, conferences, and other training opportunities.

Required Knowledge, Skills and Abilities

• Demonstrated experience or participation with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical, and learning abilities, and a commitment to an inclusive and equitable working / learning environment.

• Two (2) years of college in a relevant course track or completion of an accredited technical training program and three (3) years in a Systems Administrator or similar position.

• Installation, Configuration, and maintenance and demonstrated knowledge of:

• Windows Server OS

• Active Directory/Active Directory Federated Services, Group Policy

• Azure Exchange Server, Exchange Online Protection, & Advanced Threat Protection

• Microsoft SharePoint Server

• Azure Administrator

• Microsoft Endpoint/InTune & MDM

• SSL Certificates Services & Management

• Okta SSO and Multi-Factor Authentication (MFA)

• Microsoft Teams

• Zoom

• Microsoft Office/Office 365

• Windows 10 & 11

• Enterprise Back Up Systems for Azure

• TCP/IP, DNS, WINS, DHCP

Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 months of hire) the production of accessible content, whether print or electronic.Ability to provide technical advice, assistance, and instruction to technical and non-technical constituents.Ability to act as a liaison between user and vendor customer service.Ability to physically install and/or relocate network equipment, hardware, and computers.Proficient knowledge of Microsoft Office, specifically experience creating diagrams, documentation, policies, and procedures.Demonstrated attention to detail required as well as previous experience organizing and maintaining accurate records, managing multiple tasks, and planning and organizing work to meet changing priorities and deadlines. Ability to exercise good judgment, making sound decisions while providing solutions to complex problems with minimal supervision.Ability to lift at least 50 lbs. along with prolonged standing, bending, sitting, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls required. Ability to represent the college in a positive and professional manner, while using tact, discretion, and courtesy.Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).PREFERREDQUALIFICATIONS:

• BS or BA degree in an information technology related field

• Prior Experience in Higher Education

• ITIL v4. Foundations Certification, Microsoft Certification (Azure Administrator Associate, Teams Administrator Associate, Security Administrator Associate) or similar

• Experience with Virtual Desktop Infrastructures

• Experience with Enterprise Servers and Hardware (i.e. Hewlett Packard or Dell)

• Experience with Exchange

• PowerShell/Scripting tools languages

• Microsoft SQL Server Administration

• Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, Proxy Services

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:

None

WORKING CONDITIONS:

• Regular work hours are Monday through Friday from 8am to 5pm.

• Occasional evenings and weekends may be required.

• Frequent use of computer and exposure to terminal screens in performing work assignments required.

Terms of Employment

In the interest ofprovidinga healthy,safeand secure educational and work environment, andin order tomeet the requirements of federal legislation, it is the policy of Renton Technical College tomaintainan alcohol and drug-free workplace for our employees and students.

The person hired isrequiredtoprovideauthorization for employment in the United States.All offers of employment are contingent to background checks, including employment andrequireddegree/credential verification. Information from the background check will not necessarilyprecludeemployment butwill be considered indeterminingthe applicant's suitability and competence to perform successfully in the position.Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080.Post offer, pre-employment criminal background checks are alsorequired.

For questions regarding this position contact Nia Williams dwilliams@rtc.edu

EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. Please see policy at https://rtc.edu/Equal-Opportunity. The following college official has beendesignatedto handle inquiriesregardingthe nondiscrimination policies: Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873, titleix@rtc.edu.

Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to saf