Enterprise Solutions Engineer, Commercial

Job Description

The Solutions Engineering Department at Nearmap is a highly technical group with diverse skillsets and backgrounds. We are made up of geographers, civil engineers, architects, and programmers who are all geospatial experts. We help our customers in various industries unlock the full value of Nearmap content by providing demonstrations that show how our 2D, 3D, and AI can be integrated into their existing applications to help them change the way they work.

As a Solutions Engineer you will be the technical lead when working with clients from the Commercial sector. Working with these clients requires a knowledge and passion for cutting edge technology and experience with remotely sensed data. You'll be having deep technical engagements that demonstrate how 2D, 3D, and AI products from Nearmap can be used in conjunction to solve a wide range of long-standing challenges. To be successful you will need wide ranging skills from various disciplines which may include programming, cloud services, APIs, photogrammetry, artificial intelligence, and geospatial analysis, to name a few. Your days will consist of preparing for client engagements, executing, and creating a technical path forward that benefits Nearmap and our customers. This would include tasks such as answering technical questions, attending on-site customer meetings, public speaking, and writing/recording technical demo material on new technologies solutions.

Key Responsibilities

Solution Engineering

• Partner with US prospects and customers to understand their business constraints and requirements to recommend a solution that addresses their challenge while also identifying additional Nearmap products and services that would be of additional value to the client

• Understand content delivery requirements, and advise on the best delivery method (APIs, Offline products, Custom Applications, Cloud Platforms, etc) to maximize customer value of Nearmap content and products

• Enable customers to leverage the analytical power of Nearmap products by developing deployable solutions and workflows for their environments

• Build custom demos for clients, tailored to their tech-stack, situation, and ideal state

• Build scenario-based demos that address specific use cases to be broadly distributed to support Sales and Marketing

• Facilitate integration, onboarding, and best practices with customers on custom solutions that are designed to fulfil their specific requirements

• Create technical demonstrations and documents for presentation to the customer describing the benefits of proposed solution

• Attend conferences, host speaking events and webinars, write blogs and perform other marketing functions to support the Sales Team

• Manage Team Member Request's (TMRs) from Sales and log activities and account intelligence to CRM system

• Collaborate with the Product, Product Marketing and Engineering teams, as required, communicating customer and prospect feedback

Build and maintain highly effective relationships

• Regularly converse with customers, creating methods of communication.

• Know the customers, what they want and how our products deliver.

• Keep the customer front and center of the mind of the business.

• Guide and collaborate with other parts of the business and external stakeholders.