Enterprise Services Engineer fulfill a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, customer success managers, and sales account managers, Services Engineers contribute to each customer's success by supporting the Tanium platform and our customers in the field. You'll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scripting.
What you'll do:
Work closely with our customers to:
Triage inbound support cases
Solve Tier 1 & 2 cases independently or with the help of teammates
Identify and rapidly assign tier 3 support cases to Technical Account Managers
Conduct daily health-checks on assigned accounts
Work with Technical Account Managers on strategic customer activities
Contribute to and track activity, after action, root cause and daily status reports
Document best practices and Play Book entries
Work closely with CSMs on improving Tanium operational status within key accounts
Provide technical direction to customer IT support staff
We're looking for someone with:
BA/BS or equivalent experience required
5 years of experience in IT/Consulting
5 years of experience in Systems Administration/Engineering
Hands-on Tanium experience a major plus
Strong troubleshooting skills
Ability to articulate and communicate
Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
Demonstrated critical thinking skills
Ability to break a problem down into manageable, ordered piece parts
Ability to convey problem statement and plan of attack to others
At Tanium, we offer a proven platform for endpoint visibility and control that transforms how the world's largest and most sophisticated organizations manage and secure their computing devices with unparalleled speed and agility. There's a reason why more than half of the Fortune 100, top retailers and financial institutions, and four branches of the US Armed Forces rely on Tanium.
Our unstoppable spirit, drive to do the right thing and win as a team attitude has earned us the rank of 7th on the Forbes list of "Top 100 Private Companies in Cloud Computing" for 2019 and 10th on FORTUNE's list of the "100 Best Medium Workplaces."
At Tanium, we take care of our employees and their communities with things like 5 days of Volunteer Time Off.