Enterprise Service Manager - Consumer Packaged Goods (Cpg)

Amazon.Com, Inc. Atlanta , GA 30301

Posted 2 months ago

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with one or more Consumer Packaged Goods (CPG) organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

AWS Professional Services engage in a wide variety of projects for our customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

We are looking for people who are passionate about:

Engaging customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers

Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks

Support the commercial relationship - plan and implement a portfolio of projects, including budget & deliverable responsibilities, drive proposal construction, including estimations and deal pricing, conduct contract negotiations & execute contracts

Lead great people - build high performing teams of consultants with superior technical depth and outstanding customer relationship skills

Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps

Think big - ability to assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large, complex multi-month programs which include multiple ProServe engagement services

As an Enterprise Service Manager you will be responsible for:

  • Long term development of CPG customers

  • Engage with customers to understand their business drivers and application portfolio

  • Development of long term Cloud Strategy for customers

  • Identify & develop specific opportunities and supporting business cases

  • Deal shaping, including estimations and deal pricing

  • Contract negotiations & closing

  • Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities

  • Mitigation of delivery risks & issues

  • Overseeing delivery of projects in account, ensuring high quality delivery

  • Act as single person of contact for Customer executives, developing deep, trustful relations

  • Educate customers on AWS services and translate those into a clear business value proposition

  • Envision and inspire customers

  • Coaching Customer and Partner teams to be self-sufficient

This is a customer facing role. You be required to travel to client locations to deliver professional services when needed

  • BA/BS degree or equivalent experience; Computer Science or Math background preferred

  • 15 + years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles

  • 10 + years working in the Consumer Packaged Goods Industry as a consultant or part of a Professional Services organization

  • A proven track record of managing and delivering large-scale enterprise IT projects.

  • Senior level executive engagement, relationship management and advisory experience

  • Experience with contract and statement of work development

  • Experience with Quota attainment, and exceeding goals

  • AWS Experience

  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.

  • Enterprise IT management frameworks (e.g. COBIT, ITIL)

  • Broad Enterprise systems experience including SAP, Oracle, and custom applications

  • Designing, building, and operating global IT processes and infrastructures

  • Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA

  • Demonstrated ability to work creatively and analytically in meeting customer needs

  • Excellent written and verbal communication skills

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Practice Operations Assistant CPG Nephrology

Children's Healthcare Of Atlanta

Posted 6 days ago

VIEW JOBS 2/26/2021 12:00:00 AM 2021-05-27T00:00 Work Schedule/Days: Day / Monday - Friday Employment Type: Full-Time Location: Center for Advanced Pediatrics Requisition #: 67574 JOB SUMMARY Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and to support the delivery of safe and quality patient care. EDUCATION * High school diploma or equivalent CERTIFICATION SUMMARY * No professional certifications required EXPERIENCE* * One year of experience in administrative or office management role (physician office clinic setting preferred) PREFERRED QUALIFICATIONS* * Bachelor's degree in Business, Healthcare, or related field KNOWLEDGE SKILLS & ABILITIES* * Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills * Proficient in full suite of Microsoft Office and other Windows-based applications JOB RESPONSIBILITIES* * Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams. * Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc. * Works to meet all department and CPG patient access goals and metrics. * Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc. * Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests. * Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc. * Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc. * Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination. * Orders and stocks supplies perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary. * Prepares minutes, agenda, and coordinates other meeting materials in a timely manner. * May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary. * May perform other department-specific duties and other assignments as appropriate. SYSTEM RESPONSIBILITIES* Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system. Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. PHYSICAL DEMANDS* Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time) Climbing - Not Present Lifting - Occasionally (activity or condition exists up to 1/3 of time) Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time) Sitting - Occasionally (activity or condition exists up to 1/3 of time) Standing - Occasionally (activity or condition exists up to 1/3 of time) Walking - Occasionally (activity or condition exists up to 1/3 of time) Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required. WORKING CONDITIONS* No potential for exposure to blood and body fluids About Us: Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children's is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 60 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report. Children's has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. Address: 1400 Tullie Circle, Atlanta, GA 30329 Function: Administrative/Clerical Supp - Administrative/Clerical Supp Children's Healthcare Of Atlanta Atlanta GA

Enterprise Service Manager - Consumer Packaged Goods (Cpg)

Amazon.Com, Inc.