Enterprise Service Desk Specialist

Description

Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?

We have been awarded the Navy Service Management, Integration and Transport (SMIT) program, formerly referred to as NGEN, and we are seeking talented Help Desk Support Representatives to join the Leidos team in New Orleans, LA.

This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

• Provide health and status monitoring of the networks

• Documenting and communicating outage information to co-workers and customers

• Executing scripts

• Open and close tickets.

• Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

• Active DOD Secret clearance or ability to obtain.

• DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

• Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

• Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range:

$26.70+

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

2024-05-07

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.