Enterprise Sales Support Reps help retain and grow our business with existing large business clients. Reps partner with their assigned Enterprise Account Executives to support clients by assisting with issues, coordinating QBRs, processing account moves, discovering sales opportunites in existing business and providing other operational and administrative assistance for the Enterprise Account Executives.As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation.
The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.
For more information, please visit http://www.t-mobile.comLess Than 2 Years: Prior Call Center Experience.High School Diploma/GEDLess Than 2 Years: Inside Sales, Customer Service Or Customer-Facing Sales Experience.Communication:
Relationship Management: Organizational Effectiveness: Ability To Thrive In A Lively Working Environment And Multi-Task.
Self-Starter With Independent Ability To Meet Strong Deadlines With Detail And EffectivenessCustomer Issues: Resolve any billing issues by confirming promotions and rebates are processed correctly, assist with buyback facilitation of devices. Assist customer with in-building issues for signal boosters, coordinating with cross-functional engineering teams as needed.Processing Orders:Assist customer with processing upgrades, renewals and add a lines through the order portal or via SFDC.Growing Existing Business:
Outbound calling into customers to help uncover sales opportunities within existing clients. Draft marketing blast emails to existing customers on new promotions or other T-Mobile news.Operational Support: Assist Enterprise Account Executive with setting up corporate order portal, iBilling, MCSA requests.
Ensure customer receives correct activation and shipping information, and assist with customer return process. Coordinate quarterly business reviews with customers and request QBR information for customers.Also responsible for other Duties/Projects as assigned by business management as needed.