Enterprise Rightfax Service Administrator

The Enterprise RightFax Service include compute, storage, backup/recovery, capacity, and associated Services, in each case using Customer-provided equipment and Customer-provided software.

TCS provides a fully configured, tested, proactively monitored, stable, and operable Enterprise RightFax Service environment and associated solutions that are managed and delivered in a high-quality manner and available for end-users in accordance with the requirements outlined in the Agreement, including the following:

Electronic fax Services (RightFax)

From a business outcome perspective, an operable Enterprise RightFax Service includes:

The environment consists of the operation of systems, maintenance of software, management of Incidents, Problems, and Changes, and Level 2 and Level 3 technical support.

Services are running and available 24x7 (unless during an approved outage via the Change Management process) to end-users and delivered to Customer requirements, including end-user response times in accordance with applicable Service Levels and Key Performance Metrics

Services and solutions, including ERS equipment and software, are maintained, and kept current through proactive asset and lifecycle management, including initiating reviews, obtaining Customer approvals, and implementing updates to the environment (e.g., patching, upgrade, rebuild, refresh, etc.)

Proactively managing utilization of ERS systems and infrastructure including:

  ; Right-sizing of systems

System utilization (for example: storage, CPU, threads, electronic fax channel utilization)

ServiceNow (INC, CHG, RLS & SCTASK) history reports (as identified in the Key Performance Measurements (KPM)

Related technologies

Basic SQL server skills including the ability to write and run basic reports