Enterprise Remote Services Administrator (Information Systems Specialist 7)

Initial Posting Date:

05/08/2024

Application Deadline:

05/22/2024

Agency:

Oregon Health Authority

Salary Range:

$6,268 - $9,472

Position Type:

Employee

Position Title:

Enterprise Remote Services Administrator (Information Systems Specialist 7)

Job Description:

PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.

The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.

The Office of Information Service's mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.

The Oregon Health Authority has a fantastic opportunity for a Enterprise Remote Services Administrator to join an excellent team and work to advance their IT career.

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030

• Becoming an anti-racist organization

• Developing and promoting culturally and linguistically appropriate programs, and

• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.

• Click here to learn more about OHA's mission, vision and core values.

This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.

What you will do!

The primary purpose of an Enterprise Remote Services Administrator position, specializing in Citrix, Virtual Desktop Infrastructure (VDI), Zero Trust Network Access (ZTNA), and IT Security, is to manage and optimize remote access services, ensuring secure, efficient, and highly available connectivity for remote users and devices while prioritizing data protection and IT security. This position may act as backup to Senior Enterprise Remote Service Administrators. Here is a detailed overview of the primary purpose and responsibilities of the position:

1.Remote Services Management: The primary role is to design, configure, and manage remote access services, including Citrix and VDI, to facilitate secure remote access to applications and data. This includes deployment, maintenance, and optimization of the remote service infrastructure.

2.Security Implementation: Ensuring the security of remote access services is a top priority. This role focuses on implementing security best practices, policies, and controls to protect sensitive data and access to resources, with a specific emphasis on IT security and ZTNA principles.

3.Access Control and Authentication: Design and implement access control mechanisms and authentication protocols to ensure that only authorized users and devices can access remote services. This includes strong identity and access management practices.

4.Zero Trust Network Access (ZTNA): Expertise in ZTNA principles and the implementation of zero-trust security models, which emphasize continuous verification and strict access controls for every user and device, regardless of location.

5.Vulnerability Management: Identifying, assessing, and mitigating vulnerabilities within the remote service infrastructure is a critical responsibility. The Administrator monitors for security weaknesses and addresses them promptly to minimize potential threats.

6.Compliance and Policy Enforcement: Develop and enforce policies to ensure that remote services comply with industry standards, security regulations, and ZTNA principles. This includes defining policies for configuration management, user access, and data protection.

7.Patch Management: Implement and oversee a systematic approach to patch management for remote service components, including operating systems, applications, and infrastructure, to keep systems up-to-date and secure.

8.Monitoring and Incident Response: Continuously monitor remote access services for security events, anomalies, and compliance with established security standards. When security incidents or technical issues arise, the Administrator leads incident response efforts, investigates the problem, and implements corrective measures.

9.Documentation and Best Practices: Maintain thorough documentation of remote service configurations, security measures, and best practices, which are essential for ensuring proper system operation and security.

10. Cross-Functional Collaboration: Collaborate with IT teams, security teams, and other relevant departments to ensure that remote services align with organizational goals and standards. Effective communication is crucial for coordinating efforts.

11. Training and Knowledge Transfer: Provide training and guidance to IT staff and end-users on secure remote service practices, ZTNA principles, and procedures to enhance the organization's security posture.

12. Continuous Improvement: Stay updated with the latest security threats and trends, regularly update remote service systems to incorporate security enhancements, and seek opportunities to improve the organization's remote service infrastructure and security practices.    

What's in it for you?

• Medical, vision, and dental benefits

• 11 paid holidays

• 8 hours of vacation per month

• 8 hours of sick leave per month, eligible to be used as accrued.

• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.

• Pension and retirement programs

• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)

• Continuous growth and development opportunities

• Opportunities to serve your community and make an impact through meaningful work.

• A healthy work/life balance, including fulltime remote options as well.

What we are looking for:

MINIMUM QUALIFICATIONS:

(a) Six (6) years of information systems experience in:

managing and optimizing remote access services including Citrix, Virtual Desktop Infrastructure (VDI), Zero Trust Network Access (ZTNA), with a focus in IT Security;

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;

AND

four (4) years of information systems experience in:

managing and optimizing remote access services including Citrix, Virtual Desktop Infrastructure (VDI), Zero Trust Network Access (ZTNA), with a focus in IT Security;);

OR

(c) A Bachelor's degree in Information Technology, Computer Science, or related field

AND

two (2) years of information systems experience in:

managing and optimizing remote access services including Citrix, Virtual Desktop Infrastructure (VDI), Zero Trust Network Access (ZTNA), with a focus in IT Security;

OR

(d) Master's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Working Conditions

Must be able to lift 40 pounds. The location of this position is in an office, cubicle, and/or an agreed upon remote work environment with significant use of a computer and video conferencing. At times, weekend and evening work will be necessary to meet customer demands and department deadlines. This position requires the ability to work on multiple tasks simultaneously, sometimes within short time frames. From time to time, may require long hours with night and weekend work and occasional travel.

Desired Attributes:

• Knowledge:

• Citrix and VDI Expertise: In-depth knowledge of Citrix technologies, including XenApp, XenDesktop, and Citrix Gateway, as well as VDI solutions like VMware Horizon or Microsoft Virtual Desktop. Understanding of how these systems function, their components, and best practices for configuration.

• IT Security Fundamentals: A strong foundation in IT security concepts, including access control, authentication, encryption, and network security.

• Security Standards and Compliance: Familiarity with security standards and compliance frameworks, such as CIS (Center for Internet Security) benchmarks, NIST, ISO 27001, and industry-specific regulations.

• Remote Access Technologies: Knowledge of remote access technologies, VPNs, SSL/TLS protocols, secure tunneling, and secure remote access solutions.

• Networking: Understanding of network fundamentals, including TCP/IP, routing, firewall configurations, load balancing, and network segmentation.

• Operating Systems: Proficiency in Windows Server and desktop operating systems, including the ability to configure, manage, and troubleshoot them.

• Virtualization Technologies: Knowledge of virtualization platforms like VMware vSphere, Microsoft Hyper-V, and Citrix Hypervisor.

• Active Directory and Identity Management: Understanding of Active Directory services, group policies, and identity management in a Windows environment.

• Storage and Data Management: Knowledge of storage technologies, SAN, NAS, and data management best practices for VDI environments.

• Cloud Integration: Familiarity with cloud technologies and their integration with VDI solutions, especially in the context of hybrid and multi-cloud environments.

• Scripting and Automation: Proficiency in scripting languages (e.g., PowerShell) and automation tools to streamline administrative tasks and configurations.

• Skills:

• Citrix and VDI Configuration: Ability to design, configure, and manage Citrix and VDI environments for optimal performance and user experience.

• IT Security: Skill in implementing security measures and controls, including access control, authentication, encryption, and vulnerability management.

• Security Compliance: Capability to enforce security policies, standards, and compliance requirements, including CIS benchmarks, and conduct audits for adherence.

• Troubleshooting: Strong troubleshooting skills to identify and resolve issues related to Citrix, VDI, and security configurations.

• Network Management: Proficiency in network configuration, including firewall rules, VPN setup, and secure network design.

• Identity and Access Management: Skill in managing user identities, access controls, and integrating secure authentication methods.

• Monitoring and Logging: Ability to set up monitoring tools and analyze logs for security incidents and performance optimization.

• Documentation: Strong documentation skills to maintain detailed records of configurations, policies, and security measures.

• Collaboration: Effective collaboration and communication skills to work with IT teams, security teams, and other departments to align with organizational goals.

• Adaptability: The capacity to adapt to evolving technologies, security threats, and industry standards, and to learn new skills as needed.

• Leadership: Leadership skills are essential for guiding teams and projects, setting security policies, and driving initiatives.

How to Apply

• Complete the online application

• Complete questionnaire

• Attach a resume

• Attach a cover letter of no more than two pages addressing the "What we are looking for?" section including required and preferred skills.

Attention current State of Oregon employees:

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To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).

Help Your Application Rise to the Top!

Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

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Please ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at umulkher.abdullahi@dhsoha.state.or.us

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

Additional Information

• Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.

• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

• Veterans: If you are a veteran, you may receive veteran's preference. Click here for more information about veterans' preference. To receive veterans' preference points, please submit the following required documentation when you apply:

• A copy of your DD214/DD215 form; OR a letter from the US Dept. of Veterans Affairs indicating you receive a non-service-connected pension for the five (5) point preference.

• A copy of your DD214/DD215 form; AND a copy of your veterans' disability preference letter from the Dept. of Veterans Affairs for the ten (10) point preference.

• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.

• Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Affirmative Action and Equal Opportunity

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA's mission, vision, and core values, click here.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.

Agency - OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at https://www.oregon.gov/oha/FOD/OIS/"?