Business Support Executive (BSE) works hand-in-hand with the LOB Executive.He/she must deeply influence the development of, and ensure effective execution of the business plan and priorities as defined by the Executive. This role serves as a key integration point for business partners in Sales, Operations, Customer Experience and Human Resources, and acts as a point of contact for the Executive on an as-needed basis.
Responsible for client centric culture and performance including site variability, associate readiness and role clarity for global organization. Support the design, delivery, and deployment of multi-channel processes and strategic learning initiatives, while ensuring the sustainment of adoption.
The BSE collaborates and proactively engages partners in ensuring gaps are identified and plans are developed/executed to close them.
Responsibilities include but not limited to:
Facilitation and execution of the SB Merchant Services business strategy
Consults with Executive to define and facilitate strategies, tactics, measurement and reporting
Acts as the key integration point, integrating messaging and determining priorities
Integrate and collaborate with leaders to identify gaps and provide integrated coaching
Oversees HR, risk and training completion (compliance, new hire and initiative training)
Expense management and key people processes
Oversees overall communications for the SB Merchant business
Plans and facilitates Management Routines (i.e. staff meetings, offsite meetings, events)
Act as the liaison between the Subject Matter teams and front line execution effectiveness
Foster effective teamwork and think strategically as well as tactically while continually seeking sales, service, and operations delivery efficiencies.
Skills and Experience required
Must have 5-7+ years executive level experience
Experience developing and deploying large scale global programs for proficiency in onboarding, product initiatives and leadership development in consumer and small business, along with customer/client experience initiatives
Build, cultivate and maintain effective working relationships with the relevant internal and external stakeholders, including end-users, project and sales managers, product teams and senior and executive staff members
Communicate information effectively to diverse audiences, internal and external to the company, translating technical terminology into business and product terms
Individuals with a strong understanding /knowledge of operational metrics and how they tie into the Risk (Compliance, Audit, Loss Management) and Customer Exp. groups
Requires a deep understanding of business unit products, services and processes, and excellent analytical abilities.
Knowledge and experience in payments, merchant services, or related industry sales and consultation.
Experience working with SB clients
Bachelor's Degree or equivalent experience
Location: New York or New Jersey Preferred
Note: Travel will be required
1st shift (United States of America)
Hours Per Week:
Bank Of America Corporation