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Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for Minnesota IT Services and be part of a cutting-edge organization that is emerging as a national leader in government IT. Our culture promotes collaboration, demands continuous improvement and encourages innovation in IT delivery. Be a part of something bigger than yourself, something to be inspired by; come to work for Minnesota IT Services.
Job Class: Information Technology Specialist 4Working Title: Enterprise Mobile Device Management, Sr.
Who May Apply: Open to all qualified job seekers
Date Posted: 10/15/2018
Closing Date: 10/19/2018
Hiring Agency/Seniority Unit: Minnesota IT Services
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $30.08 - $49.62 /hourly; $62,807 - $103,607 /annually
Job Class Option: Application
Classified Status: Classified
Connect 700 Program Eligible: Yes
The Enterprise Mobile Device Management (MDM) Team Lead coordinates mobile device administrators who work to maintain, support, enhance, and deliver the MNIT Mobile Device Management service.
As a lead worker, you will maintain and build competency among the team through strategic assignment of tasks that promote learning, cross-training and knowledge transfer, as well as personal and professional growth opportunities. Through the establishment and improvement of repeatable processes and procedures the, you will ensure consistent service delivery, customer service, incident management, issue resolution, and vendor engagement outcomes.
As a member of the MDM team, this position works with vendors, architects and other technical resources to ensure that the MNIT MDM service operates according to design specifications and complies with relevant MNIT Security, Application Development, and other applicable standards and policies.
Responsibilities to include:
Serve as a senior resource and act as a mentor to team members
Coordinate individual team member assignments and work queues
Track overall team and individual performance metrics
Establish, maintain, and promote policies, standards, and processes related to Enterprise MDM Service administration and support
Serve as a representative to governance, standards, and SME leadership groups
Act as initial point of contact for intra or inter team escalations
Monitor Enterprise MNIT ticketing system and personal work queue, managing tickets according to MNIT and workgroup define processes
Act as a point of escalation for Enterprise Service Desk and Tailored Service staff across the Executive Branch for advanced troubleshooting and problem resolution
Configure and manage MDM related toolset such as Airwatch, Intune, and Bomgar
Test, troubleshoot, and resolve Airwatch and Intune related issues
Test, troubleshoot, and resolve mobile device related issues
Lead Enterprise Critical-1 incidents to successful resolution
Deliver operational maintenance and improvement projects
Serve as a senior resource for MINT PMO Projects
This position is being reposted. If you have previously applied, you need not apply again.
Candidates must clearly demonstrate all of the following qualifications in their resume:
Position requires a minimum of four (4) years of mobile device management experience that includes:
Experience with Airwatch or Intune for Enterprise MDM administration, configuration, and device support
Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution
Senior level troubleshooting skills
Successful candidate must pass past-employer reference checks and a criminal history verification
It is the policy of the Minnesota IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Employment Reference Check
Social Security and Address Verification
CJIS Background Check
Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US
Leadership skills and abilities
Senior level analytical and troubleshooting skills
Strong organizational and time management skills that can be applied to team development situations
Strong conflict resolution and consensus building skills
Ability to make decisions and recommendations in circumstances where there are competing interests and multiple solutions
Experience conducting work product reviews focused on knowledge transfer and skill building
Why Work For Us
Minnesota IT Services offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, defined benefit pension plan, tax-deferred compensation plan (457), generous vacation and sick leave, and 11 paid holidays each year. In addition, at the management's discretion, Minnesota IT Services offers flexible work scheduling, telework options, mentorship opportunities, employee recognition and reward programs, and paid training and development. Join Minnesota IT Services now and stay for a career!
How to Apply
This vacancy is open for all qualified applicants. Contractual obligations will be considered prior to filling the position via other means.
Click "Apply" at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637.
For additional information about the application process, go to http://www.mn.gov/careers.
To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.
If you have questions about the position, contact Jenny Hickey at email@example.com.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota IT Services is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. Minnesota IT Services recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
It is the policy of Minnesota IT Services to provide reasonable accommodations to qualified candidates and employees. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email firstname.lastname@example.org. Please indicate what assistance you need. To request an accommodation for an interview, please contact Jenny Hickey at email@example.com.
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State Of Minnesota