Enterprise LAN Specialist

New York City, NY Brooklyn , NY 11201

Posted 1 week ago

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services is recruiting for a Computer Specialist (SW) III, to function as Enterprise LAN Specialist, who will:

  • Lead Technical Team for design, planning, coordination and implementation of Exchange

Servers, Office 365 Cloud infrastructure and Active Directory domain architecture.

  • Migrate email systems from Exchange on-prem to Office 365. Design implementations of

Microsoft Exchange Servers in a complex environment.

  • Oversee and perform upgrades, backup/recovery, security, virus protection, spam protection,

registry, active directory, editing, system implementation, performance monitoring and problem

solving for project execution in a large, complex environment, strategic planning, functional

management, and deployment of client software for mail migrations.

  • Design, plan, coordinate and implement updates on the existing Exchange/AD systems,

disaster recovery and related documentation.

  • Serve as a Subject Matter Expert (SME) on all Exchange related matters related to performance,

monitoring and integration with third party products.

  • Perform and coordinate electronic data discoveries, maintain confidentiality and meeting the

required deliverable timeframes.

  • Provide technical assistance to customer area staff relaying technical information on the

capabilities of software like AD, DNS, DHCP, Office 365, IIS, Exchange, Enterprise Vault.

  • Prepare senior level technical reports for executive management; and oversee special technology

projects and initiatives as assigned.

Hours/Shift

Normal Business Hours

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or

(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

  • Extensive experience in designing, planning, and implementing Exchange Server environments, including migration from on-premises Exchange to Office 365.
  • Proficiency in managing MS Entra ID/Office 365 cloud infrastructure, including Exchange Online, SharePoint Online, and other associated services.

  • Strong expertise in designing, planning, and managing Active Directory domain architecture in large, complex environments.

  • Demonstrated ability to lead technical teams in design, planning, coordination, and implementation of Exchange Servers, Office 365 infrastructure, and Active Directory domain architecture.

  • Experience in creating and maintaining documentation for system designs, updates, disaster recovery plans, and related procedures.

  • Knowledge of security best practices for Exchange, Active Directory/MS Entra ID, and Office 365, including virus protection, spam protection, and compliance with regulatory requirements.

  • Expertise in monitoring Exchange and Active Directory/MS Entra ID performance, identifying bottlenecks, and implementing optimizations to ensure system efficiency and reliability.

  • Ability to provide technical assistance and relay information on software capabilities to customer area staff, including Active Directory/MS Entra ID, DNS, DHCP, Office 365, and related technologies.

  • Proven track record in diagnosing and resolving technical issues related to Exchange, Active Directory, and associated services in large enterprise environments.

  • Strong written and verbal communication skills for preparing senior-level technical reports, communicating with executive management, and overseeing special technology projects.

  • Experience in designing and implementing disaster recovery strategies for Exchange, Active Directory/ MS Entra ID, and related systems to ensure business continuity.

  • Act as a Subject Matter Expert (SME) on Exchange-related matters, providing guidance on performance, monitoring, and integration with third-party products.

  • Ability to collaborate effectively with cross-functional teams and stakeholders to achieve project objectives and address technical challenges.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.


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