Enterprise Infrastructure Engineer

State Of North Carolina Raleigh , NC 27611

Posted 2 months ago

Description of Work



The North Carolina Administrative Office of the Courts (NCAOC) seeks a qualified Enterprise Infrastructure Engineer to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent and accessible forum for the just, timely and economical resolution of their legal affairs. The Technology Services Division values a healthy work/life balance for all its members. Productivity and creativity are evident in the high job satisfaction of our teams. Come check us out!

The Enterprise Infrastructure Engineer is responsible for supervising the design, proof of concept (PoC) and pilot implementation of an enterprise network and associated hardware and software. The major effort of this position is to plan, architect, design, and pilot the next generation enterprise network which includes cloud networking, software defined networks (SDN & SD-WAN) and wireless network technologies to support NCAOC's IT strategy. This position also serves as Tier 3 back up support of the enterprise network.

Primary responsibilities include but are not limited to the following:

  • Architect, design, and implement Cisco network infrastructures including software defined networks (SDN and SD-WAN), network management, and control platforms/controllers (e.g., Cisco DNA Center, vManage, WLC, etc.), routers, switches, and other peripheral devices.

  • Plan, design, implement, and troubleshoot cloud networking solutions for AWS and Azure.

  • Participate in long- and short-term technology planning.

  • Plan, coordinate, and conduct proof of concept (PoC) lab tests to validate feasibility and usability of new network technologies and solutions.

  • Install or modify existing installations of networked computer hardware, software, and other components.

  • Work directly with vendors to design new network solutions and resolve network-related issues and incidents.

  • Participate in off-hours on-call support rotations.

  • Train technical staff at the system and building level to follow proper operating procedures necessary to maintain the integrity of the network.

  • Maintain documentation regarding network design, configurations, operating procedures, and service records relating to network hardware and software.

  • Assist in developing training for co-workers in the proper operation of the data center, wide and local area networks.

  • Coordinate with other technical groups for pilot implementations and rollouts of acceptable technologies, which requires extremely detailed technical consultation with Operations, Applications, and Security Divisions.

  • Orchestrate the testing and compliance of new technologies with existing systems.

  • Support the efforts of malware intrusion detection, quarantine, and resolution.

  • Assist in educating the organization of threats and preventive measures.

  • Identify and provide quick resolution to potential malicious network activity by internal network users as well as outside threats.

This position reports to the Network Services Design & Engineering Manager. Work hours are 8:00 AM - 5:00 PM, Monday

  • Friday.

Knowledge, Skills and Abilities / Competencies

Knowledge of: cloud-based networking, software defined network (SDN), software defined wide area network (SD-WAN), and wireless network technologies; enterprise network product roadmaps and industry trends; network and computer system best practices and related technologies; network topologies to design, implement, and support networking infrastructure; NCAOC security policy; and industry security practices to determine security risks and strengths of networks.

Skills in: network architecture and design; TCP/IP Internet protocol suite; routing protocols such as BGP, OSPF, and EIGRP; network security protocols such as IPsec and TLS; IEEE standards such as IEEE 802.11 and 802.1x; network controller, router, and switch configurations; and troubleshooting internetwork related problems.

Ability to: plan and manage complex projects independently; communicate effectively with team members and users to determine and resolve problems; design network implementations and refreshes that minimize the downtime to judicial branch networks; communicate technical information to lay persons; interpret and follow established employment and policies; produce highly technical documents; consider the implications of new technology implementations; and balance the application and system access needs of users with security considerations.

Minimum Education and Experience Requirements

Bachelor's degree in computer science or another related information technology field and six (6) years of related work experience in computer systems networking, including four (4) years of dealing with responsible management and supervisory experience in network architect, design, implementation, and maintenance; or an equivalent combination of education and experience.

Management strongly prefers CCNA certification. CCNP or above is also preferred.

Attach cover letter andrsum.

Out of state applicants are encouraged to apply; however, NCAOC does not reimburse travel or relocation expenses.

Supplemental and Contact Information

The Technology Services Division of the NC Administrative Office of the Courts is an award winning team! Check out our recent accolades:

Center for Digital Government

  • Digital Government Achievement Awards

2012 State Level

  • Government to Government

2008 State Level

  • Government to Citizen

2003 State Level

  • Best of the Web (BOW)

Government Computer News Award

2014 IT Excellence

  • Public Sector Projects

National Association of State Chief Information Officers

2012 State Level

  • Government to Business

2007 State Level

  • Government to Government

Meet the TSD Team of the NC Administrative Office of the Courts.

Employment Benefits

Generous Insurance Options

Retirement Package(purchase option for other government plans)

Flexible Benefits Package


Vacation & Sick Leave

Longevity Program

Service Awards

Come join a great team! Learn more about the NC Administrative Office of the Courts here: http://www.nccourts.org/Careers


Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will not be accepted.

Before applying, please read the Online Employment Application Guide for instructions on creating your profile and applying for specific postings.

It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Rsums are not accepted in lieu of fully completed applications.

  • NOTE* Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted.

Carefully review the FAQs if you experience difficulty with the application process or attaching documents. For technical issues with applications or attachments, call the NeoGov Help Line at 855-524-5627.

All NC Judicial Branch agencies are Equal Opportunity Employers.

The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more, click on these links:


E-VerifyParticipation (Spanish)

Right toWork

Rightto Work (Spanish)

Travis Davis

NC Administrative Office of the Courts

Human Resources Division


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Enterprise Infrastructure Engineer

State Of North Carolina