Enterprise Customer Success Manager-Veterinary Software

What do you need to succeed?

To be successful in this role, we are looking for someone with 3 + years of experience in a customer focused environment. Strong customer facing inter-personal and rapport building skills along with the ability to have an open mind and a willingness to learn is essential. Savvy in use of Software as a service (SaaS) or web-based applications. Can quickly learn Veterinary Software products and new business tools. Time in veterinary practice or a solid understanding of how veterinary practices function preferred (including practice workflow, practice roles, and client communication).

Being able to build relationships with all personalities is a must! Effectively communicate and collaborate with customers, management, and peers is a must. You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. You must be comfortable learning and using technology, computers, tablets, Smartphones.

Key Traits for Success as a Customer Success Manager with IDEXX:

• Business acumen

• Veterinary industry knowledge

• Confident

• Customer centric - empathetic, with a positive attitude

• Time management

• Independent effort

• Prioritization

• Goal Oriented

• Ability to influence w/o authority (internal and external)

• Entrepreneurial drive

• Consultative

Why IDEXX

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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