Enterprise Customer Success Manager

Verizon Communications San Diego , CA 92140

Posted 5 days ago

What you'll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Enterprise Success Manager will be responsible for managing and growing a book of business consisting of Verizon Telematics' large revenue accounts. Primary duties include renewal of service agreements and up-selling accounts. This position will work internally across all functions to drive customer satisfaction and exceed sales targets.

Job Responsibilities:

  • Develop and maintain strategic business relationships with enterprise accounts to promote Telogis' products and services and profitable business relationships.

  • Protect and defend annual revenue, customer base and subscriptions.

  • Utilizes detailed knowledge of products and thorough knowledge of clients' business to consult and provide solutions that will increase value and ROI for clients.

  • Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction.

  • Conduct customer site visits to create & maintain relationships at all levels across the client organization.

  • Keep accurate, detailed records of all sales activity in CRM (Salesforce.com).

  • Assist in establishing a "Best Practices" sales process for large/enterprise level accounts.

  • Responsible for managing escalated customer support issues.

What we're looking for...

  • 5+ years of accomplished B2B selling experience at large/enterprise level accounts.

  • Proven ability to generate activity through networking and association marketing within assigned accounts.

  • Proven experience selling multi-million dollar contracts.

  • Strong computer and presentation skills.

  • Working knowledge of MS Office suite and CRM solutions including Salesforce.com.

  • Ability to travel 26-50%

Even better if you have:

  • Bachelor's degree preferred

  • Experience selling software solutions or software-as-a-service (SaaS) solutions preferred.

  • Demonstrated previous history of strong achievement and self-motivation.

  • Excellent interpersonal communication skills, attention to detail and strong organizational skills.

Keywords: VZConnect

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Enterprise Customer Success Manager

Verizon Communications