Enterprise Customer Success Manager - Cary, NC - Hybrid

Enterprise Customer Success Manager - Cary, NC - Hybrid

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

About Enlighted

Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.

We are looking for an Enterprise Customer Success Manager who will be the point person for the top customers with technical programs by partnering with several cross-functional teams to identify and address technical requirement adherence in a proactive manner. This position is a hybrid role based in Cary, NC.

You'll make an impact as you:

• Learn the customer engagement role and develop foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnership with other account team leaders.

• Gather information on the business objectives for customer organizations, identify customer needs, and create a shared plan to support outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders.

• Drive conversation with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.

• Plan a portfolio of work to drive outcomes aligned with customer's prioritized solutions and workloads.

• Capture, communicate, and bring forward recommendations from customer insights to sellers in identifying and producing opportunities while collaborating with internal teams and sellers to help identify growth opportunities through account planning and delivery execution.

• Lead and be accountable for the direction of solution deliveries while securing resources to deliver on customer obligations.

You'll win us over by having the following qualifications:

Basic Qualifications:

• 8+ years of customer facing experience in either Customer Success, Consulting, Sales, or Solution/Sales Engineering.

• 5+ years of experience using Salesforce or other CRM tools such as Gainsight.

• Bachelor's degree required.

• Willingness and ability to travel up to 25% to meet with customers.

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• 5+ years of experience in a Customer Success Manager role.
• 1+ years of experience working in the Corporate Real Estate or CRE Tech/ SaaS industry.
• 1+ years of experience operating enterprise SaaS and/or IoT products.
• PMP or similar certification.

You'll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

• The pay range for this position is $78,960 - $135,360 and the annual incentive target is 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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