Enterprise Customer Solutions Engineering Manager - Duo Security

Cisco Systems, Inc. San Francisco , CA 94118

Posted 4 weeks ago

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that's why we are the most loved and trusted company in security.

Customers are the lifeblood of our company, and Duo Security is looking for a results-driven Manager of Customer Solutions Engineering, Enterprise.

This position will be based out of our San Francisco office and you will have ultimate responsibility for ensuring our customers enjoy a high quality implementation experience with Duo products. The ideal candidate will be as passionate about supporting their team of talented technical engineers as they are about providing an exceptional experience for customers.

As a Enterprise Customer Solutions Engineering Manager you will...

  • Recruit, develop, and inspire a team of high performing and ambitious technical solutions experts.

  • Facilitate effective planning and delivery of successful Duo implementations, leading to high customer adoption and satisfaction.

  • Act as a coach for your team to help advocate for Duo's customers, identify and remove roadblocks.

  • Develop and manage strategic team direction and initiatives, in partnership with the rest of the CSE management team.

  • Build and foster cross-functional collaboration with the broader CS leadership team.

  • Drive accountability for successful customer deployments/implementations.

  • Act as a key escalation point and lead interactions and collaboration with internal teams to drive urgent issues to resolution.

  • Liaise with the Product Management team to represent the voice of the customer.

  • Develop and scale our methodology, processes, and tools for solutions delivery.

  • Track and optimize key delivery metrics.

  • Grow our knowledge repository of best practices and deployment playbooks.

Experience you have...

  • 5+ years experience in building and leading highly successful customer-facing teams.

  • 5+ years experience in solutions delivery / professional services / consulting, SaaS technology experience a plus.

  • Technically minded with strong relationship building skills.

  • Strong people and process orientation.

  • Derives satisfaction from coaching others to success, scaling processes, solving strategic objectives.

  • Excellent written and oral business communication skills.

  • Demonstrated ability to multi-task in a fast-paced environment.

  • Ability and willingness to be a hands-on contributor as well as a team leader, if/as needed.

  • Knowledge of security concepts and protocols (two-factor authentication, identity and access management, Single Sign-On, encryption, firewalls, SSL) is highly desirable.

  • Relevant Bachelor's degree; strong preference for computer science, information security or related degree.
    3 Reasons You Should Apply...

  • You care about contributing to an amazing work culture and environment

  • You ultimately derive satisfaction from the successes of your team

  • You are comfortable with ambiguity and rapid, unpredictable change

Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place.

Our roots and values were forged in the Midwest. We believe in enabling and empowering people to follow their passions inside and outside of the office. Collaboration is our standard operating practice, and we actively seek to reduce barriers to brilliance.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it.

Together we build solutions that are easy, effective, trustworthy, and enduring. And that's why we are the most loved and trusted company in security.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you don't meet all 100% of the description or qualifications.

Finally and most importantly, we are a proud Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Relationship Manager For Enterprise Functions & Information Security Infrastructure Technology Services Division Executive
New!

Wells Fargo

Posted Today

VIEW JOBS 12/6/2019 12:00:00 AM 2020-03-05T00:00 Job Description Other U.S. Wells Fargo locations may be considered Wells Fargo Technology Technology at Wells Fargo is at the heart of what enables us to satisfy our customers' financial needs and help them succeed financially. The Wells Fargo Technology ("Technology") team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company. The Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. The Technology team also helps customers by remaining trusted partners working with all lines of business to develop and deliver value-added products and services. To do this, the Technology team draws on the talents and motivation of thousands of technology team members across the enterprise. Altogether, the Technology team manages worldwide technology for more than 8,700 stores and 12,500 ATMs – larger than Starbucks and The Gap combined. Role Overview This executive leadership role is key and transformational for the Technology Infrastructure organization, as part of our Technology target operating model. It is accountable for targeted CIO relationship management for Enterprise Functions Technology and Information Security Infrastructure. The Enterprise Functions Technology and Information Security Infrastructure leader serves as the single point of contact and the voice of the client for all infrastructure needs. This leader is accountable for application portfolios that include $100M+ in annual spend and partners with the client to provide everything from cost levers to reduce total cost of ownership, to technology currency of the environments, to timely design and delivery of infrastructure solutions. Position Responsibilities and Expected Outcomes * Overall accountability for the Line of Business Infrastructure portfolio. Ensure that the business needs are being met * Responsible for ensuring that the CIO teams leverage enterprise services via ETI to meet the needs of the business partners * Ensure solutions are secure, scalable and stable. Partner with CIO leaders to champion solutions that meet both, availability and resiliency. Serve as an advocate for the customer during the implementation or configuration process of the chosen solution * Serve as a champion for both business needs into infrastructure as well as infrastructure solutions back to business partners. There will be an expectation of strong bi-directional communication that will serve as an input source for business planning and execution across ETI * Use proven communication methods to promote shared understanding across diverse audiences, convey complex messages and issues clearly and credibly, use persuasive logic to win support or change views, and deliver difficult/unpopular messages with clarity and diplomacy * Overall accountability for infrastructure roadmaps, demand forecasting and management, optimization through new and existing technology, SLAs, and transparency cost reporting * Contribute to the design of a business or product plan including the identification of alternative approaches and applicable sourcing models. Consult with the client on appropriate solution choices that are in line with business requirements, presenting cost benefit analysis and reasoned arguments in support of the selected strategy and return on investment propositions * Engage in collaborative problem solving and evaluation in an effort to understand the drivers that influence all parties and the levers that can be used in negotiating/influencing a desired outcome * Keep up-to-date with business trends and the needs and issues of internal and external stakeholders, anticipating their future needs * In partnership with architecture, champion the use and compliance of TI patterns architecture, standards and services * Listen, understand and identify customer expectations, preferences and aversions to help drive TI product and process strategy * Strategic Roadmap planning and execution Required Qualifications * 12+ years of technology infrastructure and strategy experience * 7+ years of management experience in technology Desired Qualifications * Experience managing an enterprise-wide technology infrastructure or service component or all end-to-end distributive infrastructure activities for a major line of business Other Desired Qualifications * Enterprise Functions Technology and/or Information Security specific knowledge and experience or the ability to use like experiences to come quickly up to speed * Experience managing an enterprise-wide technology infrastructure or service component or all end-to-end distributive infrastructure activities for a major line of business * Proven experience leading and executing complex technology transformational programs across an enterprise * Skilled in Business Process Management, leading a process centric organization, managing to quality indicators and driving continuous improvement activities * Demonstrated ability to collaborate and consult with key business partners and translate complex, technical concepts so that they are clearly understood in support of sound decisions to meet business objectives * Demonstrated experience partnering with direct and in-direct business line senior leaders in long range strategic planning and ensuring integration with enterprise-wide technology strategy. This includes experience and the ability to balance all the different considerations and sensitivities with partners and influence positive strategic direction * Experience empowering close collaboration with business and channel partners to foster a customer centric design and development culture * Strong matrixed management experience in technology within a global large scale financial services company * Broad knowledge of the IT infrastructure systems integration and how IT enables the business through effective strategic planning, governance and management disciplines * A bachelor degree or higher in technology, operations, or business management (MBA Preferred) * Senior level leadership experience managing a complex organization including, managers, individual contributors and vendor resources across multiple global locations * Highly refined and professional verbal and written communications and ability to assist in building and presenting complex topics to senior management in multiple mediums * Experience delivering results in a fast-paced, deadline driven, and highly matrixed environment * Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives * Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals * Ability to manage to concurrent competing and changing deadlines, quickly assess issue and concerns while bringing those issues to quick resolution * Proactive innovator, motivator and change agent; able to effectively and constructively lead change in an organization * Serves as a role model demonstrating commitment to diversity and inclusion and Wells Fargo's culture and core values Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo San Francisco CA

Enterprise Customer Solutions Engineering Manager - Duo Security

Cisco Systems, Inc.