Enterprise Cloud Engineer IV

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we've built our reputation on over 80 years' worth of trust.

We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors-our members. If you're passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology.

We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work.

Job Description

This Enterprise Cloud Engineer role sits on our Engineering Practices team and plays an instrumental role in transforming and modernizing how Wellmark engineers craft software. You will share knowledge on best practices and drive technological advancements.

You will focus on the support of designing and optimizing cloud-native solutions, but IaC, CI/CD, DevOps Practices, and Microservices Architecture are all a part of the ecosystem you will be working to modernize and influence. A familiarity with monitoring tools (e.g., Dynatrace, Sumo, and CloudWatch) and practices for collecting, analyzing, and visualizing system metrics, logs, and traces to ensure system reliability and performance will be needed in this role. You will create architectural patterns to verify alignment with code templates and patterns for Cloud Services. You will serve as a technical resource for engineering staff and product teams in the overall design for assigned deliverables and mentor other engineers in an Agile environment.

Qualifications

Required:

• Bachelor's Degree or direct and applicable work experience

• Minimum 5 years' experience with system engineering/architecture with multiple platforms; including advanced scripting and coding experience. Leverage relationships with Engineers, Security and Application Design/Run teams to develop and champion system design standards and best practices.
  
  Lead the transformation of design, build and delivery patterns for cloud services. Strong understanding of DevOps / CICD methodologies and tools

• Advanced experience with multiple scripting tools and concepts and utilization of them into an enterprise environment

• Proven experience with a variety of virtualization technologies in multi-tenant, private and hybrid cloud environments. Hands on experience creating reusable solutions (patterns) leveraging 'design for failure' approaches

• Demonstrated ability to collaborate across all technical and business teams in the process of defining IT Solution scope, business/system/non-functional requirements, and writing/executing test cases

• Strong communication skills (both written and verbal) with the ability to influence and drive change as well as adapt communication to your audience, with experience presenting complex technical concepts to senior technical leaders

• Advanced problem solving / trouble shooting experience to identify root cause of enterprise issues and provide innovative solutions

• Understand risk and how enterprise level changes impact an organization. Mentor and coach others within team on impact of changes

• Take action to assist in design and implementation of new processes, solutions and measurement of impact

• Proactive in nature and someone that is naturally curious, inquisitive and willing to learn new skills

• Travel less than 5%

Preferred:

• Experience with AWS Cloud Technologies

• A deep understanding of complex systems and the ability to analyze and optimize them holistically, considering interdependencies and emergent properties.

• Proficiency in Agile methodologies (e.g., Scrum, Kanban) and experience in leading Agile teams, facilitating ceremonies, and driving iterative development and delivery.

• Prior experience with informal leadership and setting standards for others to follow.

Additional Information

a. Serve as an escalation point for all levels of Engineers regarding troubleshooting and issue resolution for multiple applications or systems. Responsible for troubleshooting and issue resolution for platforms and will work with Cloud Engineers, Developers, Security, Architects and other appropriate stakeholders as part of issue resolution.

b. Drive the enhancement of existing processes and patterns and lead the design for new processes and patterns. Coordinate and lead the efforts for building and installing services and platforms to support overall stability.

c. Develops and applies industry best practice technology, design and methodology approaches to design platform specific technical designs. Research and recommend new emerging technologies, techniques and tools that will add value to the organization.

d. Lead design of recommended technical enhancements for existing services and processes.

Leads process optimization and improvements; including advanced automation scripts to support and maintain a resilient and scalable cloud environment. Be available to assist with on call escalation as needed.

e. Ensure systems availability and performance. Inform leadership and/or Engineering peers of systems health and create incidents for remediation.

f. Engage with business and technical stakeholders and provide consultation and guidance on the design and implementation of both process and technical solutions. Will coordinate efforts with Engineering peers and other technical subject resources to effectively implement solutions that align with the business needs and are cost concise.

g. Act as escalation point for off-shore administration teams regarding technical design and cloud solution implementation; including review and quality assurance. Work with Engineer peers and Procurement to coordinate any vendor issues or escalations; including contract reviews as necessary.

h. Serve as escalation in resolution of issues related to Third Party Risk analysis and Vendor Management contractual obligations.

i. Create architectural patterns to verify alignment with code templates and patterns for Cloud Services. Draft and publish team documentation (e.g. process, run-books, diagrams etc.), and coordinate with other Engineer peers to maintain and ensure all is kept up to date and accurate.

j. Maintain compliance with all applicable legal, regulatory, licensing, governance, and contractual requirements by helping to establish and monitor effective processes and procedures. Stay up to date with technology policies and procedures; including updates for non-enterprise level systems, team processes and diagrams.

k. Other duties as assigned.

All your information will be kept confidential according to EEO guidelines.

Remote Eligible: You will have the flexibility to work where you are most productive.

This position is eligible to work fully remote. Depending on your location, you may still have the option to come into a Wellmark office if you wish to. Your leader may ask you to come into the office occasionally for specific meetings or other 'moments that matter' as well.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com