This position contributes to Charter's success by ensuring billing support needs are realized through billing reconciliation, billing adjustments and billing corrections in order to improve the Customer's experience and existing Customer Operations processes. Responsible for the daily billing support processes including but not limited to account reconciliation, case resolution, client's billing adjustments and process improvements.
MAJOR DUTIES AND RESPONSIBILITIES
Supports all efforts to simplify and enhance the customer experience.
Performs reconciliation of customer's billing issues and resolution of complex cases.
Executes billing functions in order to organize customer statements.
Investigates and resolves issues with minimal supervision.
Assists in identifying reports and process improvements.
Provides excellent customer service to internal and external clients.
Investigates and performs root cause analysis of complex nature.
Follows company policies and procedures.
Completes other duties as assigned by management.
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Experience with commercial billing
Proficient in all Windows & Microsoft applications
Experience with ICOMS, CSG and/or Salesforce a plus
Attention to detail
Strong time management and organizational skills
Must have strong interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment
Excellent communication skills
Motivated team player
Associate Degree in Business is preferred with emphasis in accounting or equivalent combination of formal education, training and/or experience.
Experience Number of Years
Relevant work experience 3-5
(Telecommunications or cable experience preferred)
Exposure to moderate noise levels
EOE: Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
FCC Unit: 13527 - Central Texas Business Unit: Customer Operations