Enterprise Applications Manager

Needham Public Schools is an inclusive, dynamic, and multicultural community seeking an energetic and skilled Enterprise Applications Manager to join our team. To enhance our goals of supporting every child, Needham Public Schools seeks candidates with diverse backgrounds and experiences.

Under the direction of the Director of Information Technology (IT) Services, this position oversees and manages the operation and support of enterprise-level computer software applications and systems.

The essential functions and duties listed below are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related or a logical assignment to the position.

Responsible for implementing, maintaining, and operating efficient and forward-looking enterprise applications and digital systems.
Oversees and engages in enterprise software installations, configurations, enhancements, customizations, integrations, maintenance, updates, processes, and support.
Monitors, troubleshoots, and engages in diagnostic evaluation and problem resolution for enterprise applications.
Coordinates the work of vendors to schedule, maintain, and upgrade systems.
Reviews system data logs and rubrics to ensure high levels of performance.
Researches, evaluates, and makes recommendations for new technologies and technology providers to ensure the Town makes quality and cost-effective technical choices in systems, services, and strategies.
Works cooperatively to plan and schedule the testing and deployment of new technology applications and data integrations.
Oversees the provision of high-level user support and training for enterprise systems and applications.
Provides technical direction, problem-solving, troubleshooting, and assistance for application users, including complex support cases escalated from the Enterprise Systems Specialists.
Initiates, manages, and completes enterprise application projects, in collaboration with the Assistant Director of IT Services. The project management scope includes budget and timeline management, communication, pre-implementation user orientation, implementation, training, risk management, customizations.
Collaborate with other IT managers on security measures to restrict the unauthorized access and inappropriate use of digital systems and data.
Creates and updates technical processes related to these systems.
Provides technical expertise and makes enterprise recommendations related to standards, security projects, implementation, and rollouts.
Develops documentation for critical systems and communicates procedural changes to staff members.
Participates in budget development and the procurement of IT equipment, software, and supplies, in cooperation with the Director of IT Services.
Supervises, evaluates, and directs the Enterprise Applications Specialists.
Provides training and mentoring to Enterprise Applications Specialists.
Maintains a flexible daily schedule for off-hours planned network and systems maintenance.
Provides mandatory, off-hours emergency support for critical service interruptions and/or system failures.
Collaborates and assists other members of the IT department to ensure the smooth operation of systems and equipment.
All other duties as assigned.

Education and Experience:

Bachelor's degree in computer science, or related field. Four years of similar and relevant applications specialist/ database management experience may be substituted for the educational requirement.
Minimum of three years of direct experience with complex software applications, database management and/or ERP experience.

Abilities & Knowledge:

Demonstrated knowledge of systems analysis and programming methodologies.
Knowledge of computer programming and data security.
Demonstrated strong knowledge of macOS, iOS, ChromeOS, and Windows operating systems.
Experience as a team leader and/or in a school district preferred.
Google Admin and or MS Admin certifications are preferred.
Supervisory experience preferred.
Advanced computer troubleshooting, analysis, critical thinking, and problem-solving skills.
Knowledge of network monitoring tools and security software.
Ability to stay up-to-date technically and apply new knowledge to the job. Includes adapting to and mastering new applications and processes implemented by the department.
Ability to respond to urgent calls on a 24/7 basis and to work off-hours shifts.
Ability to follow policy and procedures.
Ability to engage in effective communication, collaboration, and teamwork with individuals from diverse backgrounds, cultures, and perspectives, while demonstrating respect for their differences.
Ability to work independently and as part of a team
Customer service-oriented mindset

Supervision Received:

Works independently, reporting to the Director of Information Technology Services.

Supervision Exercised:

Supervises two (2) Enterprise Applications Specialists.

Job Environment:

Works in typical office environment, with moderate noise and occasional interruptions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to work at a desk; regularly convey information to staff, vendors, and the public; regularly move about inside the office to access file cabinets and office machinery; and traverse stairs. The employee must occasionally lift and/or move objects weighing up to 10 pounds, such as supplies, folders, and books.

Ability to operate a keyboard at efficient speed and to view computer screens for extended periods of time. Operates motor vehicle. Ability to operate standard office equipment.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

Work Year:
This position has a work year of 260 days, at 7 hours per day.

Salary Information:
FLSA: Exempt
Proposed Salary Scale: Independent Contract, Grade K: $96,344 - $110,159 (FY24)

The Needham Public Schools does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, active military/veteran status, ancestry, genetic information, or national or ethnic origin in the administration of its educational policies, employment policies, and other administered programs and activities. In addition, students who are homeless or of limited English-speaking ability are protected from discrimination in accessing the course of study and other opportunities available through the schools.

Needham Public Schools has a strong commitment to equity. Candidates who also have a strong commitment to this work are encouraged to apply. For more information on our equity work please visit our equity website http://www.needham.k12.ma.us/equity .