Prepass, LLC Phoenix , AZ 85004
Posted 1 week ago
PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.
The Enterprise Applications Business Analyst role will be responsible for analyzing internal customer interaction and data for the account life Cycle. This job will require an in-depth understanding of the end-to-end picture of all operational functions, the existing Microsoft Dynamics 365 CE (Customer Engagement) D365, as well as other adjacent/corresponding applications. The incumbent will become familiar with all internal operations and derive requirements across the board from all operation teams including sales, marketing, customer service, tolls, and billing operation service(s). The incumbent will understand the utilization of D365 and the legacy operations systems respectively across all teams, as well as understand pain points and manual processes within business functions with a view to eliminate/replace these with automation. They will need to manage conflicting requirements and negotiate an agreed path to satisfy the boarder business need.
This position involves a deep dive into understanding both the technical capabilities of CRM platforms and the business processes they support, as well as current and future integration points. Ultimately this individual will assist with the reimplementation of the new operational system that will efficiently address operational functions. Their work will facilitate improved internal customer experiences, streamlined sales and operation processes, and enhanced marketing strategies by making data-driven recommendations for system enhancements and best practices. This role is hybrid, offering flexibility to be based in either Phoenix, AZ, or the Greater Salt Lake Area, UT.
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Prepass, LLC