Duco New York City , NY 10008
Posted 2 days ago
The Role
You will be joining the Account Management team and supporting Duco's growing business. Reporting to the Regional Head of Account Management and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco's largest strategic customers.
Primary Responsibilities:
Growing the footprint and ACV of our customers by:
Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success
'Walking the halls' of your customers to identify additional areas of expansion and establish relationships with new stakeholders
Developing and maintaining account growth and expansion plans
Creating, nurturing and closing opportunities with existing and new business stakeholders
Creating and managing upsell and cross-sell pipeline in Salesforce
Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.
Ensuring the retention and success of these strategic accounts by:
Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients
Owning the renewal of these accounts
Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap
We are looking for someone with:
Benefits:
Duco