Care.Com Dallas , TX 75201
Posted 1 week ago
Enterprise Account Manager
About Care.com
Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.
What Your Days Will be Like:
Care.com's Care for Business solution provides employees with care options for almost any set of circumstances - from parents to executives on the go, our services help busy people make it work when they are at work. The Care for Business unit is focused on expanding market penetration, products, and services within corporate organizations. Account Management plays an integral part in building the Care for Business and driving profitability through the client portfolio. As a member of the Care for Business team, the Account Manager serves as the primary business contact for Care for Business clients and consistently provide excellent client service to accounts, as well as represent client needs and goals within Care.com.
What You'll Be Working On:
Understand Care for Business capabilities and services and effectively communicate all offerings to the client
Ensure the renewal of existing clients, and cross-sell products by identifying additional needs within an existing client offering, where applicable
Working closely with the Client Success Team on launch of new clients, with the support of the product and service teams
Collaborate with the marketing team in the development of client-specific marketing & communication plans, as well as broad marketing strategies applicable across the portfolio.
Develop and execute to a client activities calendar, including periodic, timely and seasonal communications, and other relationship-building activities
Facilitate client utilization reporting via the HR Dashboard
Develop a proactive client outreach cadence and conduct at minimum quarterly business reviews with all clients
Manage all client communications, conflict resolution, and compliance on client deliverables and revenue
Review all major deliverables (i.e. strategic brief, contracts and SLA's, launch materials, ongoing communications, etc.) to ensure quality standards and that client expectations are met
Work closely with the product management/technology team to identify product enhancements that improve the user experience and client satisfaction and retention
Ensure that all processes and procedures are completed, quality standards are met, and that clients are profitable
What You'll Need to Succeed:
3-5+ years in a client-facing and/or customer service role
Proven client service abilities including maintaining and enhancing client relationships
Technical competence with an understanding of solutions delivered via web technology
Demonstrated ability to collaborate across functions (for ex., marketing, reporting, product, legal, finance) and work well in a team environment
Detail and customer service oriented
Motivated, goal-oriented, persistent and a skilled negotiator
High level of initiative & ability to work autonomously
Excellent written and oral communication skills
Handle stressful situations and deadline pressures well
Extensive use of all MS suite of products
Knowledge of Salesforce.com
Demonstrated sales and negotiation skills, preferably in a services-driven environment
Excellent interpersonal skills and communication skills
Excellent problem-solving capabilities
Excellent organizational skills
PLEASE NOTE: At this time, Care does NOT hire in any of the following states: Alaska, Arkansas, California, Delaware, Hawaii, Iowa, Idaho, Maine, Minnesota, Mississippi, Montana, North Dakota, Nevada, Oregon, Rhode Island, South Dakota, Washington, West Virginia, Wyoming, Vermont.
For a list of our Perks + Benefits, click here!
Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com.
Company Overview:
Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products-from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).
Salary Range: $75,000 to $80,000.
The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
Care.Com