Astound Broadband, LLC Arlington , MA 02174
Posted 1 week ago
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Enterprise Account Manager, Astound Business Solutions
Astound Broadband Business Solutions is seeking to add an Enterprise Account Manager (EAM) to their team for the Boston Market. This position is responsible for uncovering revenue generating opportunities from Astounds existing customers. Primary emphasis will be on growing revenue from this base, controlling customer churn, and contracting clients that are currently without agreements. The role will be both customer facing and on the phone.
The primary position responsibilities will include, but are not limited to:
Manage, up-sell, and renew agreements of existing base
Secure month-to-month customers into long term contracts
Oversee bulk video accounts
Reducing customer churn
Track, manage, and report ongoing activity relative to plan
Identify competitive pricing solutions for customers
Manage a module of named accounts
Performs other duties as assigned
Our ideal candidate will possess:
Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers using Customer Relationship Management (CRM) and other organic systems
Ability to communicate with C level executives within an organization
Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
Technical skills related to network and transmission design and local access services is a plus
Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications
Operational understanding of telecommunications ordering, provisioning, and billing processes
Working knowledge of general marketing principle tools and processes
Skills necessary for decision making and maintaining customer retention
Strong communication and business writing skills
Minimum 3 years' experience selling data and or voice services
Involvement in trade and commercial organizations to expand the market awareness of the company
Qualifications:
Education Required:
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Benefits listed above are for regular full-time positions
Our Mission Statement:
Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Astound Broadband, LLC